3 jobs found in West Bromwich

The Role The Ticketing Sales & Operations Executive supports the delivery of all ticketing product setup, inventory management, reporting, and matchday operations. The role ensures that on-sales run smoothly, pricing and allocations are applied correctly, and that the ticketing system operates reliably to support both revenue growth and supporter experience. This role works closely with the Fan Services team to ensure clarity of process and issue resolution. Main Responsibilities: Build, configure and test ticketing events, products, pricing rules and entitlements. Manage ticket allocations including general admission, away allocations, internal holds and hospitality crossover requirements. Monitor sales performance and produce regular reporting and dashboards. Support demand forecasting, pricing reviews and utilisation analysis. Work with Fan Services to ensure clear communication of ticketing processes and resolve escalated issues. Design and Deliver...

Join Wrexham AFC - because history doesn’t write itself The Role The Fan Services Manager is responsible for leading the Club’s centralised supporter contact function, ensuring an outstanding, consistent, and measurable service experience across all communication channels. This role ensures the team delivers timely, accurate, empathetic service, while using insight and reporting to continuously improve the supporter journey. The postholder will manage the Fan Services Advisors/Specialists and act as the escalation point for complex queries and complaints, supporting the Club’s ambition to deliver a Premier-League-standard fan experience. Main Responsibilities: Team Leadership & Performance Lead, develop, and mentor the Fan Services team to deliver exceptional service standards. Set clear KPIs including response times, first-contact resolution, satisfaction and quality scores. Build a positive, supporter-focused culture with strong ownership and...

Employer: Watford Football Club Job Title: Casual Supporter Services Staff Salary/ Hourly rate of pay: Hourly, depending on experience Location: Watford Football Club - Vicarage Road Stadium Type: Casual Worker Agreement Passport/Visa: Must be eligible to work in the UK Closing Date: Ongoing An exciting opportunity has become available within the Supporter Services Team at Watford Football Club. We are looking to recruit a number of highly motivated individuals to join the team in providing excellent customer service within the Ticket Office. You will play a key role in the sale of matchday tickets, both over the phone and face to face. The successful candidates will enjoy working as part of a team, be enthusiastic, hardworking, and be flexible to the requirements of the position and the business. You must have the ability to work matchdays, which vary depending upon fixtures and kick-off times. Applicants should ideally live local to Watford and London...