Middlesbrough FC
Middlesbrough, UK
THE ROLE:
• Deliver exceptional customer service to supporters across multiple communication channels. • Supporting sales of products including tickets, season cards and coach travel. • Accurately process payments and maintain financial records. • Support Ticket Office administration and after-sales enquiries and service. • Resolve customer queries and complaints in a professional manner. • Assist with cash handling, reconciliation, and banking procedures. • Work collaboratively with internal departments and external clubs to support successful ticketing operations.
THE CANDIDATE:
Essential • Previous experience in a customer service or customer-facing role. • GCSE Maths and English (Grade C / 5 or above) or equivalent qualifications. • Experience handling cash and processing card payments accurately. • Good IT skills, including experience using Microsoft Word and Excel. • Strong communication and...