2 jobs found in Manchester

The Role The Ticketing Sales & Operations Executive supports the delivery of all ticketing product setup, inventory management, reporting, and matchday operations. The role ensures that on-sales run smoothly, pricing and allocations are applied correctly, and that the ticketing system operates reliably to support both revenue growth and supporter experience. This role works closely with the Fan Services team to ensure clarity of process and issue resolution. Main Responsibilities: Build, configure and test ticketing events, products, pricing rules and entitlements. Manage ticket allocations including general admission, away allocations, internal holds and hospitality crossover requirements. Monitor sales performance and produce regular reporting and dashboards. Support demand forecasting, pricing reviews and utilisation analysis. Work with Fan Services to ensure clear communication of ticketing processes and resolve escalated issues. Design and Deliver...

Join Wrexham AFC - because history doesn’t write itself The Role The Fan Services Manager is responsible for leading the Club’s centralised supporter contact function, ensuring an outstanding, consistent, and measurable service experience across all communication channels. This role ensures the team delivers timely, accurate, empathetic service, while using insight and reporting to continuously improve the supporter journey. The postholder will manage the Fan Services Advisors/Specialists and act as the escalation point for complex queries and complaints, supporting the Club’s ambition to deliver a Premier-League-standard fan experience. Main Responsibilities: Team Leadership & Performance Lead, develop, and mentor the Fan Services team to deliver exceptional service standards. Set clear KPIs including response times, first-contact resolution, satisfaction and quality scores. Build a positive, supporter-focused culture with strong ownership and...