The FA
Wembley Stadium, Wembley, UK
Have you ever wanted to help create memorable experiences at Wembley Stadium?
We're looking for an enthusiastic Stadium Tours Duty Manager to lead our Stadium Tours operation, inspiring a team to deliver exceptional visitor experiences every day. From welcoming football fans and tourists from around the world to driving operational excellence behind the scenes, you'll play a key role in showcasing one of the most famous stadiums on the planet.
This role is a casual position, with evening and weekend availability required.
What will you do?
Lead the day-to-day operation of Stadium Tours, ensuring a safe, efficient and high-quality visitor experience at all times.
Manage, coach and develop frontline team members, providing direction, support and performance feedback to maintain high standards of service delivery.
Oversee daily staffing requirements, resource allocation and operational planning to ensure tours are delivered effectively and...