6 guest experience manager jobs found

Job Description The Sales Operations Manager, Hospitality is responsible for the systems, processes, data governance, and operational readiness that the Club’s end-to-end premium sales, servicing, renewal, and matchday delivery operation rely on.  Your goal is to ensure that every part of the premium customer journey - from first enquiry through to matchday delivery and retention - is supported by disciplined workflows, accurate and trusted data, and clear cross-functional ownership.  This role exists to protect and enable premium revenue by ensuring sales activity is operationally sound, delivery-ready, and consistently executed. Your work directly supports revenue confidence, operational consistency, and industry-leading customer experience across both seasonal and match-by-match hospitality products.  This is a hands-on, cross-functional role that connects commercial performance, operational delivery, and technical systems, with a clear focus on...

Job Title : Manager, Premium Sales  Department:  Ticketing  Reports to:  Director, Premium Hospitality and Business Development Job Summary  The Manager of Premium Sales is responsible for generating revenue across all areas of the business, with a primary focus on premium sales. This includes FC Cincinnati suite inventory, hospitality offerings, and premium packages, while also selling full season equivalents and group ticket products. This position builds and maintains strong relationships with premium and non premium clients through high level sales and service and effective cross departmental collaboration. Responsibilities include prospecting, selling, and managing accounts across multiple product lines to drive consistent and sustainable revenue growth.  In addition, the position is responsible for maintaining accurate and timely CRM documentation, assisting with matchday events and...

About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Why You'll Love Being Part of the TOCA Team: You'll have full access to our TOCA Treats, which...

The D.C. United Ticket Sales & Service team is looking for talented undergraduate or graduate students aspiring to enter the sports industry to join us as interns for the summer semester of 2026. D.C. United Ticket Sales & Service Interns will be introduced to the sales world with the goal of helping you launch your sales career within the sales industry, while helping fulfill an internship requisite. As a Ticket Sales & Service Intern, you will establish an understanding of the sales process, be introduced to the sales industry, be part of an intern cohort that will work on interdepartmental projects and gain real-life sales experience! Tuesday to Thursday will be in person at the D.C. United offices located at Audi Field. All other days, excluding any game days, will be optional/virtual. The ability to work at least 25 hours per week in the office, work D.C. United home matches, additional opportunities provided through DC Power FC home matches and D.C. United...

JOB SUMMARY   The Group Sales and DC Power Manager will ignite group revenue growth for D.C. United and DC Power by driving both new business and retention initiatives while leading a high-performing team of three DC Power representatives. The manger will carry personal sales goals for both teams by leveraging deep group sales expertise, strong relationship-building instincts, and a proven track record in sports ticketing to deliver exceptional customer service while gaining hands-on leadership experience. Additionally, this dynamic leader will recruit, train, and develop the DC Power ticket sales staff, championing a culture of energy, accountability, and results.   COMPENSATION   $60,000 + Commission. Anticipated total cash compensation between $80,000 and $100,000 annually.   ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES   Group Sales   Own and grow a personal book of business for D.C. United and DC Power by generating...

Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a...