17 customer service jobs found in London

About the role We have an exciting opportunity for an individual to join our Liverpool FC team as a Retail Store Supervisor at our brand-new London store! This is a fantastic chance to be part of something fresh and innovative, contributing directly to the ongoing growth and development of LFC Retail.  It’s an incredible time to join the LFC family, with our standout collaborations with Adidas and Tommy Hilfiger bringing new momentum, style, and global visibility to the brand. As a key member of the store’s management team, you’ll work closely with the Store Manager and Assistant Manager to lead, inspire, and drive the team. Your role will be essential in delivering exceptional customer service, achieving strong results, and ensuring the store consistently performs against targets and plans. What will you be doing? Understanding store targets and KPIs to ensure that targets are delivered. Taking responsibility for running...

About the role We have an exciting opportunity for an enthusiastic individual to join our Liverpool FC team as a Retail Sales Advisor at our brand-new London store! This is a unique chance to be part of something fresh and ambitious, playing a key role in the continued growth and evolution of LFC Retail. It’s an incredible time to join us, with our standout collaborations with Adidas and Tommy Hilfiger bringing new energy, style, and global attention to the LFC brand. We’re looking for passionate, customer-focused individuals who love working as part of a team. In this role, you’ll be at the heart of our in‑store experience, ensuring every visitor enjoys the highest possible standard of service and leaves feeling part of the LFC family. What will you be doing? Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience. Till work including processing cash and card payments. Gaining and...

Job Description   The Account & Member Experience Executive, Hospitality supports the delivery of a high-quality, consistent, and detail-led hospitality member and guest experience across The Riverside, working closely with the Account Management and Member Experience teams.  The role helps ensure premium members receive professional, reliable and exceptional service across day-to-day interactions, matchdays, and year-round events. You will act as a trusted operational support, owning defined member interactions and tasks through to completion, and ensuring issues are followed up, resolved, or escalated appropriately.    This is a hands-on role requiring strong organisation, attention to detail, and a clear sense of accountability. Your work directly contributes to member satisfaction, retention, and the overall credibility of The Riverside’s premium hospitality experience.    Job Requirements The Account...

DisAbility Foundation Coach – Fulham FC Foundation Fulham Football Club Foundation is looking for an inspiring, enthusiastic, and ambitious coach with a genuine passion and desire to work with children, young people, and adults with disabilities and additional needs. This is an exciting opportunity to join a dedicated team delivering high-quality sports and enrichment programmes. Role Overview As a DisAbility Foundation Coach, you will deliver engaging Physical Education and community football sessions across a variety of programmes, including Pan DisAbility Hubs, Active Autism, DS Badgers, Frame Football, Blind Football, and Pan DisAbility Soccer Schools. Working closely with the Senior DisAbility Development Manager, you will support curriculum development, programme delivery, and teacher training. You will also build strong relationships with schools and community partners, contribute to holiday programmes, and ensure the highest level of customer service. The...

Job description An exciting opportunity has arisen for an IT Support Analyst to join our IT team based at our training Ground at Motspur Park. The position purpose is to provide 1st/2nd line technical and operational support for all IT hardware and services throughout Fulham Football Club. Supporting users both remotely and on site. Job requirements The following qualifications and experience are essential: · Windows 10/11, MacOS · MS Office 365 Suite · Installation/Configuration/Troubleshooting of PC/Laptop/Mac hardware/software · Basic Active Directory account administration · Understanding of Backup Technologies · Mobile devices, iOS, Android · Working in a high-pressure environment including supporting VIPs · Experience working On Call and out of hours   The following qualifications and experience are desirable: · Experience in understanding...

Job Title : Venue Optimisation Executive Job Grade : RL1 (Executive) Reports to : Venue Optimisation Team Leader Location : Vantage, Great West Road, London Departmen t: Commercial Sub-department : Venue Optimisation Salary : £28,500 The Club   Brentford FC is a bit different from other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.   Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.   We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.   We play...

About the role We have an incredible opportunity for someone to join our Liverpool FC family as an Assistant Store Manager at our brand-new London store! This is a rare chance to help shape something from the ground up and play a key role in the continued growth and evolution of LFC Retail. It’s an especially exciting moment to come onboard, with our standout collaborations with Adidas and Tommy Hilfiger bringing fresh energy and global attention to the brand. As an Assistant Store Manager, you’ll be at the heart of the action, leading the day-to-day running of the store, inspiring your team to deliver exceptional customer experiences, and driving performance to achieve and exceed targets. This is your opportunity to make a real impact and be part of a dynamic, high‑performing team. What will you be doing? Open and close the store, carry out till counts, investigate, resolve, action or escalate any till losses or discrepancies, cashing up, safe...

About the role We’re gearing up for something truly special, and you could be at the heart of it. Liverpool FC is opening a brand‑new store in London, and we’re searching for an inspiring Retail Store Manager to help bring this next chapter of LFC Retail to life. This is your chance to join us at one of the most thrilling moments in our journey. With our incredible, high-profile collaborations such as Adidas and Tommy Hilfiger, the momentum around LFC Retail has never been stronger. Now, you can be part of creating something new, bold, and game‑changing. As our Retail Store Manager, you’ll be the driving force behind the store’s performance and culture. You’ll lead the delivery of an unforgettable customer experience, champion operational excellence, and uphold world‑class brand standards, all within one of the Club’s most strategically important retail destinations. If you're ready to take on a role where your...

JOB TITLE: Lead Data Engineer DEPARTMENT: Business Data LOCATION: Stamford Bridge (Hybrid: 4 days per month remote) CONTRACT: Permanent / Full-time   Closing date: 26th March We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.   Role Overview Chelsea Football Club is seeking an experienced and innovative Lead Data Engineer to shape the technical vision and delivery of a next-generation data platform that underpins the club’s commercial, digital and fan-engagement strategy. This role will lead the evolution of Chelsea’s centralised data ecosystem, ensuring our data is accurate, accessible, secure and capable of powering world-class fan experiences.   As a Lead Data Engineer within the Business Insights &...

Job Description   The Sales Lead, Hospitality is accountable for the conversion, growth and integrity of premium hospitality revenue generated from the Club’s existing and inbound audiences.  The role owns the premium inside sales operating model, defining how demand is curated, qualified and converted. It is responsible for ensuring that every sale is accurately scoped, clearly communicated and operationally deliverable, protecting experience quality, delivery credibility and long-term customer value.  Operating as the senior authority for premium inside sales execution, the role works closely with Business Development, Account Management, Operations, Marketing and CRM to ensure disciplined conversion and reliable forecasting.    Job Requirements The Sales Lead, Hospitality must have:  Proven experience owning and leading an inside-sales or conversion-focused sales function within a premium,...

Job Description   The Senior Sales Executive, Hospitality  is responsible for delivering premium hospitality revenue across  both match-by-match experiences and seasonal hospitality memberships, working with some of the Club’s  warmest and most valuable audiences, including inbound enquiries, previous buyers and existing  relationships.  You’ll operate as a trusted, high-performing seller, leading consultative, value-led sales conversations that  convert interest into repeat matchday visits and longer-term seasonal commitments, while supporting the  development of Sales Executives through informal mentoring and best practice.  This is a senior individual contributor role, requiring confidence handling high-value enquiries, guiding  buying decisions across different usage types, and positively influencing team standards and performance.   Job Requirements The  Senior Sales...

Job Description The Sales Operations Manager, Hospitality is responsible for the systems, processes, data governance, and operational readiness that the Club’s end-to-end premium sales, servicing, renewal, and matchday delivery operation rely on.  Your goal is to ensure that every part of the premium customer journey - from first enquiry through to matchday delivery and retention - is supported by disciplined workflows, accurate and trusted data, and clear cross-functional ownership.  This role exists to protect and enable premium revenue by ensuring sales activity is operationally sound, delivery-ready, and consistently executed. Your work directly supports revenue confidence, operational consistency, and industry-leading customer experience across both seasonal and match-by-match hospitality products.  This is a hands-on, cross-functional role that connects commercial performance, operational delivery, and technical systems, with a clear focus on...

JOB DESCRIPTION   • To open and secure the premises at the correct times and in the correct manner. • To be fully conversant with the intruder and fire alarm systems and to report any problems that may arise with these systems. • To carry out regular & varied patrols of the grounds to deter theft, anti-social behaviour and to detect fire. • To record all incidents and tasks undertaken during every shift. These entries will be made in the security Daily Occurrence Book. • To report any matter having a bearing on the safety of the club and its staff and visitors. • To inform the Security Manager of any incident this may involve dishonesty or when Company rules and regulations have been broken.  • To carry out investigation as directed by the Security Manager involving cash, stock and property of the club and the personal effects of the staff. • To conduct bag and vehicle searches on staff and contractors as...

Job Description   The Sales Executive, Hospitality plays a frontline role in driving premium hospitality revenue across both match-by-match experiences and seasonal hospitality memberships, converting enquiries into bookings and first-time buyers into repeat guests.  This is a fast-paced, target-driven role suited to someone who enjoys engaging customers, building relationships and closing value-led sales, while developing their skills in a premium, experience-led environment.  You’ll be trusted with real responsibility, clear targets and a genuine opportunity to build a career in sales within premium sports hospitality and live events.    Job Requirements The Sales Executive, Hospitality must have:  A confident, professional communication style and clear comfort holding sales conversations with customers Experience in a premium sales, hospitality, membership or service-led role, with...

Job description The  Operations Lead, Hospitality  is accountable for the end-to-end hospitality operating model and matchday execution across the Club’s premium experience ecosystem.   The role owns the translation of commercial intent into consistent, scalable and exceptional experience delivery, ensuring every premium matchday experience is delivered in-line with the Club’s guest experience standards, brand integrity and long-term commercial growth opportunities.   Working closely with multiple internal and external stakeholders – including sales, member services and experience, catering and ticketing - the role sets and enforces our hospitality operating standards, leads matchday readiness and execution, and acts as the senior operational authority for hospitality on and around event days.   Job requirements The  Operations Lead, Hospitality  must have: Proven experience owning and leading...

Are you passionate about football and looking for a unique opportunity to make a difference in the lives of young athletes, aged 15-21?   Fulham FC is seeking warm and welcoming host families to provide a safe and supportive home environment to support our Academy players who will be required to live away from home to fulfil their education and football training at our club.   As a host parent, you will play an essential role in helping our players thrive both on and off the pitch. You'll provide a comfortable living space, home-cooked meals, emotional support and help them to adjust to life away from home as they focus on their training and academic pursuits.   What we are looking for: A friendly, caring family or individual with a spare room A willingness to provide support, guidance, and encouragement to our young players A safe and welcoming home environment Support our young people by teaching them basic independent living and...

Job description Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London.   Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.   In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts, and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.   The stadium development scheme has...