25 guest experience manager jobs found

Guest Experience Internship Summary: The D.C. United Guest Experience team is seeking motivated undergraduate or graduate students who are passionate about live-event environments, fan engagement, and exceptional customer service. Guest Experience Interns will support the planning and execution of all Audi Field events including D.C. United, Washington Spirit, DC Power FC, UFL games, and special events, to help deliver a best-in-class experience for every guest. Interns will gain hands-on experience in stadium operations, staffing logistics, employee engagement, and fan-focused service delivery. While primarily embedded with the Guest Experience team, interns will also be exposed to the four branches of the Audi Field Operations Department throughout the internship: Game Operations, Event/Stadium Operations, Guest Experience, and Security. This internship is ideal for students who are energetic, detail-oriented, and eager to contribute to a world-class fan...

Job Title:  Box Office Representative Department:  Ticket Operations Reports to:  Manager of Ticket Operations Job Summary Box Office Representatives assist customers with the selection and purchase of their tickets, while providing helpful information and a high level of customer service. Box Office Representatives are commonly the first point of contact for guests attending a match, so they set the tone for the entire fan experience.  Box Office Representatives greet each guest and respond to each request in a friendly and polite manner, while giving guidance and direction for any further needs.  The ability to proficiently navigate the ticketing system, as well a strong customer service background, is essential. Hours include approximately 5 – 6 hours on game day at TQL Stadium. Your day will include arriving to TQL Stadium 3 hours before kickoff and working for the duration of the game (about 2 hours). What You’ll Do:...

Job Title:  Event Operations Assistant Department:  Facilities & Operations Reports to:  Sr. Manager, Event Operations Position Summary: Reporting to the Event Operations Manager, the Event Operations Assistant will work directly with the Event Operations team in many aspects of FC Cincinnati and TQL Stadium events including set up, teardown, and event production. This part-time position (25 hours/week) will help ensure all events are executed flawlessly by assisting the Stadium and Event Operations team in ensuring that TQL Stadium is operating as efficiently and effectively as possible. The Event Operations Assistant will work approximately 3-4 days a week from 9:00am – 2:00pm, depending on availability. What You’ll Do: Provide event support and coordination for all TQL Stadium events such as MLS games, private events, and other public and private events Event preparation for all stadium events including set up of...

Job Title : Manager, Premium Sales  Department:  Ticketing  Reports to:  Director, Premium Hospitality and Business Development Job Summary  The Manager of Premium Sales is responsible for generating revenue across all areas of the business, with a primary focus on premium sales. This includes FC Cincinnati suite inventory, hospitality offerings, and premium packages, while also selling full season equivalents and group ticket products. This position builds and maintains strong relationships with premium and non premium clients through high level sales and service and effective cross departmental collaboration. Responsibilities include prospecting, selling, and managing accounts across multiple product lines to drive consistent and sustainable revenue growth.  In addition, the position is responsible for maintaining accurate and timely CRM documentation, assisting with matchday events and...

About Nashville SC & Huntsville City FC Nashville Soccer Cub competes in Major League Soccer and calls GEODIS Park home — the largest soccer-specific stadium in the league. Together with our MLS NEXT Pro affiliate, Huntsville City FC, we’re building an organization driven by passion, ambition, and community. We are proud to be 2025 Lamar Hunt U.S. Open Cup Champions and to continue growing a culture that celebrates authenticity, inclusivity, and teamwork — both on and off the field. BACKGROUND: GEODIS Park – home of Nashville SC – is the largest soccer specific stadium in the United States and one of the premier sports and entertainment venues in the country.  Since opening in 2022, GEODIS Park has hosted several concerts, FIFA Club World Cup, U.S. Men’s & Women’s National Teams, Mexico & Korea Men’s National Teams and future LA28 Olympic Soccer Matches.  POSITION OVERVIEW: Nashville Soccer Club...

Essential Functions:  Interact positively with guests throughout their visit.  Know, understand, and enforce all stadium policies and procedures.  Utilize technology such as digital ticket scanners, Apps, and tablets to assist guests.  Troubleshoot Guest-related matters in a professional and courteous way.  Effective communicator in giving directions and instructions.  Active Listening and situational awareness to recognize key situations.  Flexibility to serve in multiple roles and multiple locations during events.  Represent the Crew and MLS in all interactions.  Typical Experience Team Roles:  Ticket Takers, Ushers, Greeters, Tour Guides, Special Event Attendants, Mobility Assistance Team, Desk Attendants. Potential for growth into part time supervisor/management roles.  Minimum Requirements:  Ambition to provide the ultimate service and create a positive impact on...

COMPANY BACKGROUND The Houston Dynamo Football Club (HDFC) is a multi-faceted organization dedicated to inspiring and supporting soccer participation and growth in Houston, TX and beyond. The Club’s brands include men's and women's professional teams - the Houston Dynamo (MLS) and Houston Dash (NWSL), a development academy, Houston Dynamo Dash Charities, as well as Shell Energy Stadium and Houston Sports Park.    The Club has a rich history, including MLS Cup titles (2006, 2007) and in-season tournament championships for both the Dynamo (2018) (2023) and Dash (2020) and is focused on building toward the next championships, inspiring and uniting the city of Houston through the sport of soccer and community outreach, and creating the most inclusive sporting experience and diverse fan base in the city and state. PURPOSE OF THE JOB The part-time Parking and Security Assistant supports the Security Manager in planning, coordinating, and overseeing all security...

Who you are: CITY provides a progressive and supportive workplace that lets YOU be YOU.  We value unique experiences and perspectives, and we hire employees who leverage their differences to add value.  Feel the impact of your ideas come to life as you join in the thunderous roar of 22,500 impassioned fans at our state-of-the art facility. What CITY does: Join us today in the mission of uniting the St. Louis Region and redefining what it means to be a soccer team.   Role Summary: The Manager, Events leads the planning, sales support, and execution of private stadium events, club and fan-facing events, and year-round stadium district programming for over 200 events annually. This role is responsible for driving event revenue, maximizing stadium utilization, and delivering exceptional experiences that reflect the club’s brand and values.   This individual will play a key role in setting event revenue goals, developing programming...

Who We Are: Minnesota United FC (MNUFC) is a professional soccer club competing in Major League Soccer (MLS), the top tier of soccer in North America. As a club driven by passion and community, we operate under the oversight of the U.S. Soccer Federation, a member of FIFA. Our headquarters are in Golden Valley, MN, with soccer operations based at the MNUFC Training Center in Blaine. On matchdays, we call Allianz Field in St. Paul home—one of the premier soccer-specific stadiums in the country.   Position: The Brand Ambassador role is part of the Marketing & Communications department with Minnesota United FC (MNUFC), a sports business located in the Twin Cities area of Minnesota and member of Major League Soccer (MLS), the top tier soccer league in North America.   Position Summary: Our purpose has been fully focused on growing and improving its surrounding communities through the world’s game. As a Brand Ambassador, you...

Who We Are: Minnesota United FC (MNUFC) is a professional soccer club competing in Major League Soccer (MLS), the top tier of soccer in North America. As a club driven by passion and community, we operate under the oversight of the U.S. Soccer Federation, a member of FIFA. Our headquarters are in Golden Valley, MN, with soccer operations based at the MNUFC Training Center in Blaine. On matchdays, we call Allianz Field in St. Paul home—one of the premier soccer-specific stadiums in the country. Position: The Manager, Matchday Presentation is part of the Marketing & Communications department for Minnesota United FC (MNUFC), a professional sports team located in the Twin Cities and a member of Major League Soccer (MLS), the top tier soccer league in North America.   Position Summary: The Manager, Matchday Presentation will bring our club’s brand to life through in-stadium game presentation. This position will communicate, assist and...

Description Do you have a passion for marketing, promotions, and fan development? The Columbus Crew is looking for outgoing and engaging college students to serve as Marketing Matchday Activation interns for the 2025 MLS season. This position provides a variety of sports-marketing related learning experiences, specifically in event production and fan experience.   Opportunities & Responsibilities Execute matchday activations including coordinating with on-site vendors, placing banners, setting up tents, tables, and running supporter engagement stations Demonstrate and maintain Crew brand standards while serving as an ambassador of the brand Assist in executing in-match experiences, halftime contests and pre/post-match activations Provide a fun, entertaining and positive experience by interacting and engaging with Lower.com Field guests Promote the Crew by creating a positive and exciting atmosphere while interacting with guests,...

The D.C. United Ticket Sales & Service team is looking for talented undergraduate or graduate students aspiring to enter the sports industry to join us as interns for the summer semester of 2026. D.C. United Ticket Sales & Service Interns will be introduced to the sales world with the goal of helping you launch your sales career within the sales industry, while helping fulfill an internship requisite. As a Ticket Sales & Service Intern, you will establish an understanding of the sales process, be introduced to the sales industry, be part of an intern cohort that will work on interdepartmental projects and gain real-life sales experience! Tuesday to Thursday will be in person at the D.C. United offices located at Audi Field. All other days, excluding any game days, will be optional/virtual. The ability to work at least 25 hours per week in the office, work D.C. United home matches, additional opportunities provided through DC Power FC home matches and D.C. United...

Job Summary D.C. United is seeking an organized, proactive undergraduate or graduate student who is eager to gain hands-on experience in business operations. This internship is designed for individuals interested in learning how to support core organizational functions by working closely with the Executive Assistant to President of Business Operations / Office Manager. The intern will gain exposure to cross-functional coordination, event planning, administrative support, and internal communications—particularly in a fast-paced, game day environment. Compensation This is an unpaid internship and must be filled by a student who is actively enrolled in an accredited college or university and eligible to receive academic credit. Essential Functions, Duties, and Responsibilities: Support logistics and administrative tasks tied to game days, including suite readiness, credential coordination, and supply preparation. Assist with calendar management,...

D.C. United is seeking a highly motivated partnership activation professional with a positive attitude, strong work ethic, and consultative approach to take on an account executive role in corporate partnership activation. Primary responsibility will be the strategic planning, execution, and day-to-day management of D.C. United’s corporate partners. Compensation $50,000 + Commission Essential Functions, Duties, and Responsibilities Manage day-to-day relationships and ensure contract fulfillment for assigned portfolio of Corporate Partners Consistently engage with partners via phone, e-mail, and in-person meetings to build and maintain strong, long-lasting relationships Act as marketing consultant to partner contacts to develop and deliver impactful and measurable campaigns Work with 3rd party metrics providers (Nielsen, Zoomph) to analyze social media and broadcast performance to produce reporting for partners Compile and write event-specific recaps...

COMPANY BACKGROUND The Houston Dynamo Football Club (HDFC) is a multi-faceted organization dedicated to inspiring and supporting soccer participation and growth in Houston, TX and beyond. The Club’s brands include men's and women's professional teams - the Houston Dynamo (MLS) and Houston Dash (NWSL), a development academy, Houston Dynamo Dash Charities, as well as Shell Energy Stadium and Houston Sports Park.  The Club has a rich history, including MLS Cup titles (2006, 2007) and in-season tournament championships for both the Dynamo (2018) and Dash (2020) and is focused on building toward the next championships, inspiring and uniting the city of Houston through the sport of soccer and community outreach, and creating the most inclusive sporting experience and diverse fan base in the city and state. PURPOSE OF THE JOB The Director, Guest Services, is responsible for providing best-in-class experience for all fans, guests and visitors attending events...

ABOUT OUR CLUB Philadelphia Union was awarded Major League Soccer’s 16th franchise in February 2008 and officially launched in May 2009. Owned and operated by Union Sports and Entertainment, the club began its inaugural season in 2010 and opened Subaru Park in June of that year. Located along the Delaware River at the base of the Commodore Barry Bridge, Subaru Park is a world-class, soccer-specific stadium with a capacity of 18,500—just 15 miles from downtown Philadelphia. Since its founding, the Union has built a strong competitive legacy. The club reached the finals of the Lamar Hunt U.S. Open Cup in 2014, 2015, and 2018, and has consistently qualified for the MLS Cup Playoffs, including appearances in 2011, 2016, 2018 to 2023, and 2025. In 2020, the Union captured its first Supporters’ Shield, awarded to the team with the best regular season record, and repeated the achievement in 2025. The club made its debut in the CONCACAF Champions League in 2021...

TITLE : Event Operations Assistant  DEPARTMENT : Live Events  REPORTS   TO : Sr Event Coordinator, NWSL FLSA : Part Time, Nonexempt, Hourly   WHAT SETS YOU APART       Orlando City SC & Orlando Pride is seeking hardworking, positive and passionate individuals who wish to gain practical experience facilitating professional sports and live events.  The Event Operations Assistant position supports matchday and event operations at both Inter&Co Stadium and Osceola County Stadium assisting with setup, breakdown, and execution of all game and event elements. The role collaborates with teams, referees, vendors, and internal departments to fulfill requests, coordinate logistics, and provide guest service while gaining hands-on experience in event management, match operations, and live event execution.       ESSENTIAL DUTIES AND RESPONSIBILITIES   Event Operations Assistants...

Who We Are: Minnesota United FC (MNUFC) is a professional soccer club competing in Major League Soccer (MLS), the top tier of soccer in North America. As a club driven by passion and community, we operate under the oversight of the U.S. Soccer Federation, a member of FIFA. Our headquarters are in Golden Valley, MN, with soccer operations based at the MNUFC Training Center in Blaine. On matchdays, we call Allianz Field in St. Paul home—one of the premier soccer-specific stadiums in the country. Position:  The Guest Experience Staff is part of the Stadium Operations for Minnesota United FC (MNUFC), a sports business located in the Twins Cities area of Minnesota and a member of Major League Soccer (MLS), the top tier soccer league in North America.   Job Description: Members of our Guest Experience Staff are “Loonatics.” They are not afraid to be themselves. They are authentic, diverse and glass half-full. Guest Experience...

JOB SUMMARY   The Group Sales and DC Power Manager will ignite group revenue growth for D.C. United and DC Power by driving both new business and retention initiatives while leading a high-performing team of three DC Power representatives. The manger will carry personal sales goals for both teams by leveraging deep group sales expertise, strong relationship-building instincts, and a proven track record in sports ticketing to deliver exceptional customer service while gaining hands-on leadership experience. Additionally, this dynamic leader will recruit, train, and develop the DC Power ticket sales staff, championing a culture of energy, accountability, and results.   COMPENSATION   $60,000 + Commission. Anticipated total cash compensation between $80,000 and $100,000 annually.   ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES   Group Sales   Own and grow a personal book of business for D.C. United and DC Power by generating...

The D.C. United Marketing Department are looking for a talented and enthusiastic undergraduate or graduate student aspiring to enter the sports marketing industry to join us as the Social Media Intern for Summer 2026. This internship will allow you to learn about all club content and communication efforts, collaborate with multiple department teams, and learn essential social media practices for your professional growth to gain meaningful career experience.    Interested candidates must submit a resumé and a link to an online portfolio (if available) or any examples of digital work.   ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES ·      Assist with social content ideation, creation, and copywriting. ·      Assist with real-time coverage on matchdays, training and other events. ·      Research trends and topics in the sports and entertainment industry to create...