Portland Timbers SC
Portland, OR
The Director of Guest Services ensures that every guest at Providence Park feels welcome, safe and has an enjoyable and memorable experience. They lead the strategy, operations, and execution of all fan-facing initiatives for matches, concerts, and major events. This role oversees guest service standards, operational planning, budgeting, and cross-department coordination to ensure a best-in-class fan and guest experience.
Leadership & People Development
· Provide strategic direction for the Fan Experience department.
· Mentor and develop the Fan Experience Manager and supervisory teams.
· Lead pre-event briefings and represent the department in company meetings.
· Oversee part-time staff recognition programs.
Operational Excellence
· Guide...