UEFA
Hybrid (Nyon, Switzerland)
Job information Division/Unit: UEFA Events SA / Ticketing Contract type: Max-term Location: Nyon (WFH up to one day per week) Start date: 01/02/2027 End date: 31/07/2028
Main goal
The Customer Service Assistant (m/f/d) reports to the Customer Service Team Leader and supports the team on supervising the 1st level customer service provider and on helping the Ticketing team to improve the customer journey: pre-sale and post-sale for UEFA EURO 2028, the 2027 and 2028 club competition finals and any other event organized by UEFA.
Key responsibilities
Providing second-level customer service support for UEFA EURO 2028, the 2027 and 2028 UEFA club competition finals, and other events organised by UEFA (pre-sale and post-sale)
Helping to coordinate and supervise the first-level customer service provider (organising training, preparing presentations, quality management)
Helping to draft and publish content for UEFA events (website and ticket portal...