Blackburn Rovers FC
Blackburn, UK
Job Purpose:
To be responsible for delivering high-quality IT support across all Club locations, ensuring that technology services remain secure, reliable and available to support business operations. To provide technical support for desktop systems, Microsoft 365, mobile devices, networking, printers, telephony and business applications whilst assisting with infrastructure projects and cybersecurity initiatives.
Duties and Responsibilities
• To be committed to ensuring the safeguarding and welfare of all staff, customers and clients of the Club. • Deliver professional 1st and 2nd Line support to all Club staff across multiple sites. • Perform root cause analysis for recurring technical issues. Diagnose, troubleshoot and resolve hardware, software, networking and Microsoft 365 issues. • Manage incidents, service requests and problems through the IT Service Desk ensuring SLA targets are met. • Provide remote, telephone and...