Matchday Car Park Steward

Job Title:                     Matchday Car Park Steward

Reports to:                  Ground Safety Manager

Contract:                    Casual

Location:                     Bloomfield Road, Blackpool

Hours:                         Matchdays - including evenings, weekends & public holidays, as required

Salary:                         £14.24 per hour

Who we are:

Blackpool Football Club is an English Professional Association Football Club based in the seaside town of Blackpool, Lancashire.

The Club was founded in 1887 and has a very storied history, from being a founding member of the Lancashire League in 1889, rising to the top flight of the Football League (the old First Division) in 1930, to winning the FA Cup in 1953 and being promoted to the Premier League in 2010 (becoming the first Club to gain promotion from every division of the Football League via the play-off system).

The Club currently competes in League One, the third tier of the English Football League.

The Club has played its home games at Bloomfield Road since 1901.

Job Purpose:

Blackpool Football Club is looking to appoint friendly, reliable and customer focused Matchday Car Park Stewards to join our Matchday Support Team.

Based at the North Car Park at Bloomfield Road, the Matchday Car Park Steward will play an important role in ensuring the safe, efficient and welcoming arrival and departure of supporters, visitors, staff and Club guests on matchdays.

The postholder will act as one of the first points of contact for visitors entering the Stadium, checking parking permissions, directing vehicles to the appropriate parking areas and helping to maintain the safe and orderly movement of vehicles and pedestrians throughout the car park.

The role will also support the safe exit of vehicles following matches, ensuring appropriate care and attention is given to pedestrians and other road users.

This is a customer facing, outdoor role which requires the postholder to remain on their feet for extended periods and walk varying distances around the car park. The successful candidate will therefore need to be comfortable working outdoors in changing weather conditions and able to remain professional, approachable and attentive throughout the duration of a shift.

No previous experience is required, as full guidance and role-specific training will be provided.

Key Responsibilities and Duties:

Car Park Operations

• Monitor access to the North Car Park and check that vehicles entering have the appropriate parking permission or are listed for access.
• Welcome and assist visitors, Club guests, staff and authorised users in a friendly and professional manner.
• Direct vehicles to the correct parking areas and ensure vehicles are parked in designated bays where applicable.
• Provide clear directions and assistance to visitors entering and leaving the Stadium.
• Monitor vehicle movements throughout the car park and help maintain safe and orderly traffic flow.
• Ensure drivers follow designated routes, signage and applicable speed restrictions within the car park.
• Remain alert to potential hazards, obstructions or unsafe behaviour and report concerns promptly to the Ground Safety Manager or appropriate member of the Matchday Support Team.
• Support the safe management of vehicle movements before, during and after matches.
• Assist with the safe and orderly exit of vehicles following matches, paying particular attention to pedestrians and other vulnerable road users.
• Work closely with the Ground Safety Manager, stewards, security personnel and other Matchday Support Team members to support the safe operation of the Stadium.

Customer Service

·       Provide a welcoming and professional first point of contact for visitors, supporters and Club guests.

·       Respond to customer queries appropriately and provide clear and helpful information wherever possible.

·       Deal calmly and professionally with any queries or issues relating to parking arrangements, escalating matters to the appropriate manager where necessary.

·       Maintain a positive and approachable manner at all times, recognising that the role contributes to the overall matchday experience.

·       Treat all visitors, supporters, colleagues and stakeholders with courtesy and respect.

Health, Safety & Security

• Follow all Club health and safety procedures, matchday operational plans and instructions issued by the Ground Safety Manager.
• Remain vigilant and report any hazards, accidents, incidents or security concerns promptly.
• Assist with maintaining clear access routes and ensuring emergency access points are not obstructed.
• Follow instructions relating to emergency procedures, evacuation arrangements and incident management.
• Never place yourself or others at unnecessary risk and seek assistance where an incident or situation is beyond the scope of the role.
• Wear any required uniform, identification or personal protective equipment as directed by the Club.

General Responsibilities

• Promote and uphold the values, culture and behaviours of Blackpool Football Club.
• Promote a professional image of the Club at all times.
• Work collaboratively with colleagues across the Matchday Support Team and wider Club.
• Attend required matchday briefings and complete any training relevant to the role.
• Maintain a high standard of personal presentation and conduct.
• Adhere to all Club policies and procedures, including safeguarding, equality, diversity and inclusion, health and safety and data protection requirements.
• Undertake any other reasonable duties within the scope of the role as requested by the Ground Safety Manager.

Safeguarding

The postholder will be required to complete and maintain any mandatory safeguarding training relevant to the role.

Blackpool Football Club is committed to safeguarding the welfare of children, young people and adults at risk and expects all staff and volunteers to endorse this commitment. The postholder must act to safeguard children, young people and adults at risk who come into contact with the Club and report any concerns or suspected misconduct in accordance with Club procedures.

The above job description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

To apply for the position, please submit a CV and covering letter detailing how you meet the criteria for the role to HR@Blackpoolfc.co.uk or Blackpool Football Club, Bloomfield Road, Seasiders Way, Blackpool, FY1 6JJ.

We encourage early applicants as we reserve the right to close the application process at any time.

This role will be subject to satisfactory recruitment checks, including references and any DBS checks applicable to the role.

Closing date for applications is Wednesday 30 September 2026.

Safeguarding

Blackpool Football Club Ltd and the EFL are committed to safeguarding the welfare of children, young people and adults at risk and expect all staff and volunteers to endorse this commitment.

As part of our safer recruitment procedures, appropriate criminal record checks will be undertaken where required for the role. Where applicable, this may include checks against the relevant DBS Barred Lists. Where a role is exempt from the Rehabilitation of Offenders Act 1974, applicants will be required to declare relevant convictions, including spent convictions that have not been filtered in accordance with current DBS filtering rules.

Recruitment Checks

As part of our recruitment process, you will be required to provide details of two referees covering your previous five years of employment, or referees from your period of full-time education where applicable.

All appointments are subject to satisfactory recruitment checks, including references and any other checks applicable to the role.

Equality, Diversity & Inclusion

Blackpool Football Club is committed to equality, diversity and inclusion and is an equal opportunities employer.

All employees are expected to carry out their duties in accordance with the Club's policies and procedures and to promote positive working relationships with colleagues, supporters, partners and all other internal and external stakeholders.

Employees must treat others fairly and with respect and must not engage in or support any form of direct or indirect discrimination, victimisation or harassment.

Inclusion & Anti-Discrimination

At Blackpool Football Club, we aim to provide an enjoyable and welcoming experience for all supporters and place inclusion and anti-discrimination at the core of our values.

We are committed to creating an environment that welcomes and respects people from all communities and promotes equality, diversity and inclusion across Bloomfield Road and all associated Club premises.

We recognise the nine protected characteristics under the Equality Act 2010: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

We are committed to actively promoting inclusion, challenging discrimination and creating an environment where everyone is treated fairly, with dignity and respect.