2 jobs found in middlesbrough

THE ROLE: • Deliver a friendly, positive and inclusive welcome to supporters attending the Riverside Stadium. • Proactively engage with supporters and contribute to an enjoyable matchday atmosphere. • Support the delivery of activities and engagement opportunities across the Generation Red Family Zone and other designated areas. • Provide practical help and guidance to supporters, helping their matchday experience run smoothly. • Be approachable and responsive to the needs of children, young people, families and other supporters. • Work collaboratively with colleagues across Supporter Services, stewarding and other matchday teams. • Attend relevant matchday briefings, training and development sessions organised by Middlesbrough Football Club. • Identify and promptly report any concerns, incidents or issues to the GRFZ Team Leader or appropriate member of staff, following Club procedures. • Complete any reasonable additional...

THE ROLE: • Deliver exceptional customer service to supporters across multiple communication channels. • Supporting sales of products including tickets, season cards and coach travel. • Accurately process payments and maintain financial records. • Support Ticket Office administration and after-sales enquiries and service. • Resolve customer queries and complaints in a professional manner. • Assist with cash handling, reconciliation, and banking procedures. • Work collaboratively with internal departments and external clubs to support successful ticketing operations. THE CANDIDATE: Essential • Previous experience in a customer service or customer-facing role. • GCSE Maths and English (Grade C / 5 or above) or equivalent qualifications. • Experience handling cash and processing card payments accurately. • Good IT skills, including experience using Microsoft Word and Excel. • Strong communication and...