14 customer service jobs found in Washington, DC

POSITION SUMMARY:  D.C. United is seeking a highly motivated partnerships professional with a positive attitude, strong work ethic, and consultative approach to take on a manager role on the Partnership Strategy team. Primary responsibilities will be developing partnership research and creative materials, CRM / revenue reporting and positively impacting the larger Corporate Partnerships department. ESSENTIAL FUNCTIONS, DUTIES & RESPONSIBILITIES: Management of workflow and execution of partnership research requests (consumer insights, fan profiles, etc.). Management of workflow and execution of creative requests from New Business & Brand Engagement teams. Work with 3rd party resources (such as Nielsen and Zoomph) to regularly analyze social media and broadcast performance as well as produce reporting for mid-year and end-of-season recaps. Produce insights to support revenue generation via assessment of underperforming categories, new and...

 2023 Event Staff, Guest Experience – Audi Field As a member of the Audi Field Guest Experience team, you provide a unique fan experience while promoting a positive work environment at all Audi Field events. Our focus is to ensure that all fans have a safe and memorable experience by offering superior customer service. We strive to make sure that all people feel welcome within our venue. We at Audi Field are committed to uplifting our community, staff, and club. Who we are The Audi Field Guest Experience staff is a part-time, seasonal group of employees who work all D.C. United, Washington Spirit, D.C. Defender (XFL) home games and other special events hosted at Audi Field. Guest Experience staff members work in a variety of different areas, such as ticket takers, ushers, elevator hosts, premium area host, response teams and more! We are looking for friendly, outgoing, positive, and self-motivated people who enjoy interacting and helping others. If...

POSITION SUMMARY:  D.C. Soccer, LLC is seeking Special Police Officers (SPOs) across all shifts to provide 24-hour coverage at Audi Field, Segra Field, the United Performance Center, and the FanDuel Sportsbook at Audi Field (collectively “Venues”). The SPO will be a key contributor to the security operations team on a daily basis and in the event of a crisis that would disrupt the continuity of the organization’s safe and secure business operations. This could include, but is not limited to, natural disasters, workplace violence, facility emergencies, unruly patrons, fire and issues of serious injury or illness. SPO positions require heavy use of computer operating systems, including Microsoft and Avigilon Control Center 7, among other systems. This position requires specialized training and physical conditioning. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. SPO schedules are open to...

POSITION SUMMARY: Segra Field, the United Performance Center, and the FanDuel Sportsbook at Audi Field (collectively “Venues”). The Surveillance Operator’s will be a key contributor to the security operations team on a daily basis and in the event of a crisis that would disrupt the continuity of the organization’s safe and secure business operations. This could include, but is not limited to, natural disasters, workplace violence, facility emergencies, fire and issues of serious injury or illness. Surveillance Operator positions require heavy use of computer operating systems, including Microsoft and Avigilon Control Center 7, among other systems. This position requires specialized training. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. Surveillance Operator schedules are open to first, second, and third shifts; depending on scheduling needs Surveillance Operators may be temporarily...

JOB SUMMARY  D.C. United Brand Ambassador represents D.C. United across a variety of grassroots initiatives. Brand Ambassador is one of the most outwardly facing members of our Black-and-Red community. Through active fan engagement, a Brand Ambassador helps provide memorable experiences to D.C. United supporters at all home games and in the community. These events include but are not limited to; D.C. United home matches at Audi Field, special events around the DMV, watch parties, partner appearances, and festivals and celebrations to name a few. Brand Ambassadors represent and promote D.C. United at regular events with the goal of enhancing the fan experience and growing the Black-and-Red family through positive, energetic fan interaction and grassroots marketing efforts. This is a part-time employment opportunity.  ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES  Support both on and off-site events including game nights and special events to...

JOB SUMMARY  The Box Office Ticket Seller position is a part-time opportunity that will work all events at Audi Field. Ticket Sellers will use Ticketmaster software to sell tickets at the Audi Field Box Office for D.C. United and other events hosted at the stadium. Ticket Sellers will also be customer service representatives relating to common ticketing questions fans have. We are looking for individuals who are excited to give fans attending events at Audi Field a great experience! ESSENTIAL DUTIES & RESPONSIBILITIES Event date ticket sales and troubleshooting at Audi Field Box Office Ability to communicate, work well with others, work in a high-volume environment. Basic computer knowledge Skilled in guest relations, cash handling, multi-task environment, attention to detail QUALIFICATIONS High School Diploma, GED, or equivalent Availability for most events hosted at Audi Field, mainly our 20 D.C. United home matches. Ability...

JOB SUMMARY D.C. United is seeking a driven and motivated Membership Services Executive to assist in managing and delivering superior services to our D.C. United Season Ticket Members. In this role you will be responsible for cultivating and maintaining relationships with our dedicated and passionate season ticket members. Each team member will be responsible for developing and executing a renewal strategy during the year to deliver memberships and programs to meet the needs of members with a goal to achieve the team’s objective of ensuring continued support from our members.  Retention is not the sole priority of the position. Account Executives will need to be sales oriented, capable of handling a new business goal which can be achieved through a combination of new full season, suite and group sales in order to continue to grow our fan base.   The position is based in Washington, D.C. at Audi Field, home of D.C. United. ESSENTIAL...

JOB SUMMARY The Loudoun United FC & Segra Field team is looking for an enthusiastic and detailed individual to oversee Events & Entertainment for the stadium. The Manager of Special Events will lead the selling, planning, coordinating, and executing of non-gameday public and private events at Segra Field (ex: business rentals, festivals, live shows, field & stadium rentals). They will also work with the Event Operations and Stadium Operations team members. This position is based in Leesburg, VA. ESSENTIAL DUTIES & RESPONSIBILITIES Responsible for non-game day strategic plan sales process to drive new and repeat business to Segra Field in accordance with yearly goals Proactively solicit new business through sales calls, networking events, & presentations Prepare written proposals and estimates, initiate contractual arrangements, finalize all booking arrangements, negotiate rental and other rates Collaborate to prepare event P&L...

COMPANY BACKGROUND Loudoun United FC, the USL Championship affiliate of D.C. United, is a professional soccer team in Loudoun County. Loudoun United is in Leesburg, VA, and plays at Segra Field – a 5,000 seat stadium built in 2019. Segra Field also is home to the Major League Rugby team Old Glory DC, and hosts matches for the National Women's Soccer League team, the Washington Spirit. POSITION SUMMARY The Event Operations Staff is primarily responsible for the set-up and tear-down of the stadium for events. During events, the Event Operations Staff will transition to either an Usher or a Ticket Scanner until the end of the event, whereas they will then assist with tear-down. This is a part-time hourly position.  Essential Duties Set-up of all aspects of the stadium before the event. Act as either an Usher or Ticket Scanner during the event. Tear-down of all aspects of the stadium after the event. Other duties as assigned. As Usher:...

COMPANY BACKGROUND Loudoun United FC, the USL Championship affiliate of D.C. United, is a professional soccer team in Loudoun County. Loudoun United is in Leesburg, VA, and plays at Segra Field – a 5,000 seat stadium built in 2019. Segra Field also is home to the Major League Rugby team Old Glory DC, and hosts matches for the National Women's Soccer League team, the Washington Spirit. POSITION SUMMARY The Usher is responsible for providing an enjoyable experience to guests by directing them to their seats and areas throughout the stadium. The Usher will also be responsible for ensuring that the seats in their designated sections are well-maintained. This is a part-time hourly position.  Essential Duties Check fan tickets for seat location and direct them to correct seating location Ensure the seats in sections are well-maintained (dry, clean, not broken). Report any broken seats to management. Knowledge of facility locations and...

JOB SUMMARY The Loudoun United FC & Segra Field team is looking for an enthusiastic and detailed individual to join our Events & Operations team for Loudoun United FC (USL) and Segra Field Events. The Manager, Event Operations & Activation will work closely with all vendors for all stadium events and be an on-site staff member for events. The role will have a presence for Loudoun United FC games & other Special Events at Segra Field. This position is based in Leesburg, VA. ESSENTIAL DUTIES & RESPONSIBILITIES Manage relationships with vendors and schedule vendors for Loudoun United FC, Old Glory DC, and all other special events Be an on-site lead for security for fan feedback and actively facilitate stadium issues to the correct area Prepare, oversee, and educate emergency preparedness and protocols in the stadium Act as first or second Manager on Duty / Stadium Supervisor during Loudoun United and Old Glory DC...

COMPANY BACKGROUND Loudoun United FC, the USL Championship affiliate of D.C. United, is a professional soccer team in Loudoun County. Loudoun United is in Leesburg, VA, and plays at Segra Field – a 5,000 seat stadium built in 2019. Segra Field also is home to the Major League Rugby team Old Glory DC, and hosts matches for the National Women's Soccer League team, the Washington Spirit. POSITION SUMMARY The Box Office Associate is responsible for facilitating ticket sales for all events at Segra Field, as well as solving any and all ticket issues by utilizing Ticketmaster software. This is a part-time hourly position.  Essential Duties Facilitate ticket sales for all events at Segra Field. Interact with the public and provide courteous, friendly, and professional assistance. Utilize Ticketmaster software to: troubleshoot: any and all ticket issues, reissue tickets, research scan history of a ticket, and to sell a new ticket. Assist in setup...

COMPANY BACKGROUND Loudoun United FC, the USL Championship affiliate of D.C. United, is a professional soccer team in Loudoun County. Loudoun United is in Leesburg, VA, and plays at Segra Field – a 5,000 seat stadium built in 2019. Segra Field also is home to the Major League Rugby team Old Glory DC, and hosts matches for the National Women's Soccer League team, the Washington Spirit. POSITION SUMMARY The Ticket Scanner is responsible for scanning tickets of all guests as they enter the stadium, as well as answering any questions the guests may have. After ticket scanning duties are completed, the role will transition to an usher, and will be directing guests to their seats and areas throughout the stadium. This is a Part Time hourly position.  Essential Duties Greet guests in a friendly and courteous manner as they enter the stadium. Help scan tickets-including premium tickets-and show guests to their assigned seats. Ensure that every guest...

JOB SUMMARY The Loudoun United FC & Segra Field team is looking for an enthusiastic and detailed individual to commit as a ticket sales professional for Loudoun United FC (USL) and our growing Segra Field stadium. This ideal candidate is motivated, competitive, and driven to become a leader in the sports sales industry. This position will be focused on maximizing revenue in all areas of the business, including season memberships, group sales, and premium spaces. There is opportunity to focus in the B2B space, youth soccer, non-profits/fundraising, and consumer buyers. This position is based in Leesburg, VA. ESSENTIAL DUTIES & RESPONSIBILITIES Set and execute face-to-face or virtual appointments on a consistent basis Meet and exceed weekly, monthly, and annual sales goals while providing a top-level service to Loudoun United FC fans Provide a high level of service to all accounts Develop professional relationships...