14 customer service jobs found in Miami, FL

Position Title:  Team Services Manager Division:  Finance & Administration Reports to:  Head of Events and Travel Services Position based in:  Concacaf Headquarters, Miami   COMPANY INFORMATION: We are The Confederation of North, Central America, and Caribbean Association Football, one of six continental confederations of FIFA (Fédération Internationale de Football Association). Concacaf serves as the governing body of football in this part of the world. It is composed of 41 national associations united by the passion for football, from Canada in the north to Guyana, Suriname, and French Guiana in the south. Concacaf is committed to develop, promote and manage football throughout the region.   POSITION PURPOSE: The Team Services Manager will lead Team Services in the overall strategy, planning and execution of team requirements.  This role will be responsible for supporting teams participating to...

Reporting organisationally to the Team Services Operations Manager, the Team Services Coordinator will be a key member of the FIFA26 Operations team, and work in close collaboration with FIFA Zurich Team Services and other key individuals responsible for delivering the development and management of efficient working relationships with teams (Member Associations and Clubs) through proactive communication, timely information sharing, expectation management and problem solving both before and during the FIFA World Cup 26 (FWC 26) and other test events.  The Team Services Coordinator will act as a key role of liaison between FIFA and the specific Participating Member Associations (PMAs)/Clubs. The Team Services Coordinator will also be responsible for a number of operational projects related to teams’ participation and activities.   THE POSITION The main responsibilities and oversights of the Team Services Coordinator for the FIFA World...

Reporting organisationally to the Director Event Technology, the Cybersecurity Engineer will be a key member of the FIFA26 Technology team, and work in close collaboration with the wider FIFA Cybersecurity and Technology team in Zurich and other key individuals responsible for design, build and implement security infrastructure within the FIFA FWC26 environment, aimed at protecting FIFA’s information & systems. THE POSITION The main responsibilities and oversights of the Cybersecurity Engineer for the FIFA World Cup 26™ include:   Protect FIFA’s information & systems, while enabling the organization to take risk-based decisions. Design, build, test and implement security infrastructure within the FIFA FWC26 environment. Support the operation and implementation of the FIFA FWC26 office security infrastructure Collaborate with the relevant technical stakeholders to gather requirements and align them to the...

Sitting within the Operational Services Department, Logistics (along with Guest Operations, Language Services, Accommodation, Transport, and Travel) aims to deliver the most engaging, innovative, and accessible World Cup experience for all athletes, fans, partners, and the community.   The Material Planning Manager for FIFA World Cup 2026 will collaborate with internal stakeholders to gather and consolidate their Furniture, Fixtures, and Equipment (FF&E) needs into a centralized system. This role ensures that all FF&E requirements are effectively managed throughout the planning and execution phases. The manager will focus on continuous optimizations, smooth handling of changes, and ensuring that all FF&E needs are met efficiently and sustainably. During the operations phase, the manager will coordinate closely with other logistics workstreams to ensure the timely delivery of materials to the required destinations. THE POSITION The...

The Ticketing  Member Associations Customer Care Manager will be a key member of the FIFA26 Ticketing and Hospitality team, and work in close collaboration with Group Sales, FIFA Member Associations, and other key individuals responsible for delivering planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA’s Member Associations ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. THE POSITION The main responsibilities and oversights of the Ticketing  Member Associations Customer Care Manager for the FIFA World Cup 26™ include:   •    Plan and implement effective customer care strategies and processes across all the established communications channels (email, phone and any other ticketing bespoke systems); •    Train and manage a small team, in line with the...

Reporting organisationally to the Executive Director of Workforce, the Office Receptionist will be a key member of the FIFA26 Miami Office, and work in close collaboration with the Administration team. and other key individuals responsible for delivering administration services to the Miami office for various teams.  THE POSITION The main responsibilities and oversights of the Receptionist for the FIFA World Cup 26™ Miami Office include:   • Greet and welcome visitors as they arrive at the office, providing a positive and professional first impression. • Answer incoming calls and direct them to the appropriate person or department, or take messages as needed. • Manage the office's main email inbox, responding to inquiries or forwarding messages to the relevant team members. • Maintain the cleanliness and organization of the reception area, ensuring it reflects the professionalism of FIFA. • Manage incoming...

Reporting organisationally to the Senior Manager, PMA Logistics the Regional Manager, PMA Logistics will be a key member of the FIFA26 Logistics team, and work in close collaboration with FIFA Zurich key collaborators and other key individuals responsible for delivering the PMA Logistics operations across the USA, within venues including stadiums, airports, team base camp training sites and team base camp hotels to ensure a seamless and efficient delivery of logistics services throughout the tournament. THE POSITION The main responsibilities and oversights of the Regional Manager, PMA Logistics for the FIFA World Cup 26™ include:   • Serve as the primary Logistics representative for FIFA functions and external stakeholders for Participating Member Associations (PMA) Logistics operations at assigned group of venues in the USA.  • Support the overall planning, implementation, operational process across all PMA Logistics...

Reporting organisationally to the Ticketing Customer Relationship Supervisor, the Ticketing General Public Customer Care Senior Coordinator will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for the implementation of the customer care strategies and processes for General Public Customers, ensuring compliance with the applicable sales strategy and the FIFA ticketing requirements and regulations. The Customer Care Senior Coordinator focuses particularly on the delivery of effective ticketing customer care for the FIFA World Cup 2026™ with a special focus on international clients.  THE POSITION The main responsibilities of the Ticketing General Public Customer Care Senior Coordinator for the FIFA World Cup 2026™ include:   Effectively manage the customer care...

Sitting within the Operational Services Department, Logistics (along with Guest Operations, Language Services, Accommodation, Transport, and Travel) aims to deliver the most engaging, innovative, and accessible World Cup experience for all athletes, fans, partners, and the community. Reporting organisationally to the Head of Logistics, the Senior Manager Warehouse will help serve Logistics efforts for the FIFA World Cup 2026 that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for delivering Warehouse Logistics operations to support a number of stadiums/venues, ensuring a seamless and efficient delivery of services throughout the tournament.  Further, this role will oversee a team responsible for Warehouse Logistics operations, under the guidance of the Head of Logistics. THE POSITION The main responsibilities of the Senior Manager Warehouse for the FIFA World Cup...

Reporting organizationally to the Ticketing FIFA Commercial Partners & Local Entities Customer Care Manager, the Ticketing FIFA Commercial Partners & Local Entities Customer Care Specialist   will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for the execution of procedures and completion of tasks following the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA Commercial Partners and Local Entities ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Specialist must follow the applicable FIFA Ticketing processes, policies and regulations whilst providing support to all FIFA Commercial Partners and Local Entities with ticketing enquiries. Focuses on providing effective...

At FIFA World Cup 2026, our vision is to unite the world through the greatest, most innovative, and inclusive sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience. Reporting organizationally to the Ticketing FIFA Member Associations Customer Care Manager, the Ticketing  FIFA  Member Associations Customer Care Specialist will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. The...

The Supervisor, Transport Project Management & Administration plays a key role in supporting the smooth operation of the Event Transport and Arrivals/Departures departments. This role is responsible for managing daily administrative tasks, assisting with event coordination, and supporting the onboarding and integration of new team members. The ideal candidate will have foundational administrative experience and will assist in maintaining documentation, office supplies, and team communications. This role also provides support during tournament times by fulfilling responsibilities within the Transport Operations Center (TROC) and assisting managers with event-related tasks. Reporting to the Manager, Transport Project Management the Supervisor will ensure that administrative staff, records, procurement, and departmental operations are effectively managed. This position also supports communication, event organization, and compliance with department policies and...

The Manager, Transport Project Management will oversee and be accountable for the comprehensive planning, execution, and delivery of various transport-related projects within the FIFA World Cup 2026 framework. Reporting to the Senior Manager, Transport Project Management, this role will lead the coordination of multiple sub-projects, ensuring timely delivery, budget adherence, and stakeholder satisfaction. The Manager will play a pivotal role in managing cross-functional teams, aligning project goals with FIFA’s transport strategy, and delivering world-class transport solutions. This role requires extensive collaboration with internal and external stakeholders, including suppliers, public authorities, and volunteer groups. The Manager is responsible for ensuring the seamless execution of all transportation-related elements during the event, from workforce accreditation to operational planning for the Transport Operations Center, and for ensuring robust documentation...

Position Title:  Staff Accountant  Department:  Accounting Reports to:  Accounting Manager Position based in:  Concacaf Headquarters, Miami   COMPANY INFORMATION: We are The Confederation of North, Central America and Caribbean Association Football, one of six continental confederations of FIFA (Fédération Internationale de Football Association). Concacaf serves as the governing body of football in this part of the world. It is composed of 41 national associations united by the passion for football, from Canada in the north to Guyana, Suriname and French Guiana in the south. Concacaf is committed to develop, promote and manage football throughout the region.     POSITION PURPOSE: The Staff Accountant is responsible in assisting the Accounting Manager in all accounting tasks, including but not limited to the preparation of internal and external financial reporting in compliance with generally...