34 customer service jobs found in Liverpool

At Manchester United, we want to create a high-performance culture where everyone can be their best and thrive. We are committed to the continual growth and development of colleagues through access to skills platforms such as LinkedIn Learning. We also offer a range of wellbeing support, including an employee assistance programme, access to health checks, digital GPs & nutritionists through Aviva Digicare+ Workplace, enhanced family leave, plus schemes such as Cycle 2 Work and holiday purchasing, where you can buy up to 10 extra days of additional leave. When working onsite, you’ll have access to a complimentary lunch and parking every day, alongside gym facilities and regular colleague socials. From a reward perspective, in recognition of high performance, all colleagues are entitled to an annual performance bonus. As a member of our team, you’ll also gain access to an exclusive range of club and partner discounts via our benefits platform, United Rewards....

About the role Liverpool Football Club are currently recruiting for a IT Senior Analyst to join our Digital team. You will be a hands-on problem solver and subject matter expert, providing second-line technical support and premium service to senior stakeholders.  This role is an escalation point for first-line support, requiring in-depth IT knowledge, strong problem-solving skills, and a proactive, customer-focused approach. What will you be doing? Provide proactive and reactive support for IT hardware across all sites, including remote and on-site troubleshooting. Fulfil service requests escalated from first line that require in-person execution. Lead IT support during key LFC events, including match days. Manage escalated issues end-to-end, ensuring clear stakeholder communication. Collaborate with 1st and 3rd line teams on complex problems and incidents. Identify and implement process improvements and automation opportunities. Perform...

About the role Here at Liverpool Football Club, we are recruiting for Casual Hospitality Hosts to work at our external venues on match days throughout the season.  Based in our off-site hospitality venues such as hotels and restaurants, we are looking for confident professionals who have an excellent attitude for customer service.    What will you be doing? You will be the first point of contact for our hospitality guests, meeting and greeting our match day customers, directing, and escorting guests to their tablets, checking tickets, ensuring the steady flow of customers to tables, and raising any issues during service to the management team.   Who are we looking for? We are looking for candidates who have excellent communication and customer service skills, who can interact with customers on a professional level. Previous front of house experience or similar is required. You must be available to start shift 7 hours prior to...

About the role Here at Liverpool Football Club, we have an exciting opportunity to join our hospitality team as a Food and Beverage Supervisor.  Reporting directly into the Assistant Food and Bar Managers, as a Food and Beverage Supervisor you will oversee the day-to-day schedule and delivery of the food and beverage service. Including the co-ordination of staff, briefings, and the accurate delivery of events based on requirements. Liaising with all internal departments and acting as the main contact for any allocated events.   This role is subject to a satisfactory enhanced DBS check.    What will you be doing? To deliver both events and match-day hospitality whilst ensuring standards are consistently applied and upheld by using SOPs as a working document with the hospitality team. To also support with any external events for both our internal and outside catering activities.  To have effective payroll management through releasing...

About the role Here at Liverpool Football Club, we are currently recruiting for Hosts to work on match days throughout the season and events during the year in our hospitality restaurants, suites, boxes, and front doors. You will need to have excellent communication skills to be able to interact with customers on a professional level.   What will you be doing? In this role you will be responsible for guest security, checking tickets, bag searching, and wanding, Directing and escorting our guests to their boxes, suites, and tables. Ensuring the steady flow of customers to tables and letting the management team know if there are any issues during service. A strict dress code applies, and all uniform is provided for you. Please note that you may be expected to remain in one position in this role throughout the match day or event for long periods of time. We are looking for confident and professional individuals to meet...

About the role Here at Liverpool Football Club, we have exciting opportunities to join our Retail Catering team in our stadium concourse kiosks as a Food Service Assistant. Our stadium concourse kiosks serve over 45,000 guests. In this extremely fast-paced environment, this role includes working on a till serving customers, and handling food and beverage items.   What will you be doing? Working on our stadium concourse kiosks, serving food and beverages items to our guests. Working on average, 6-hour long shifts on a casual basis. Maintain a fast-paced service experience 2 hours before and throughout the football match/ event. Maintain a clean, neat, and tidy working area throughout every shift. Take instruction from your senior team members to ensure proper stock management/rotation and replenishment. Provide excellent customer service to our visitors, providing full product knowledge of our menu that is on offer.  ...

About the role Here at Liverpool Football Club, we have exciting opportunities to join our hospitality team as casual bar staff for the new season. Working in Anfield Stadium on match days and events, you will be reporting into our bar supervisors and room manager, ensuring that all our customers have an enjoyable and memorable experience. What will you be doing? Preparing the bar areas for service and assist in keeping the bar and front of house area clean and tidy. Preparing requested drinks orders made by other members of the team. Taking orders and serving drinks and occasionally food to customers. Ensure an exceptional standard of service to all customers. Deal with customer requests and queries efficiently. Stock control and rotation throughout service including stock transfers and waste. Operating tills and the use of hand-held ordering systems. Abide by and enforce all licensing laws including Challenge 25. Attend mandatory and...

About the role Join our casual team here at Anfield Stadium, as Casual Backpack Beer Sellers (Hawkers).  You will be customer facing, responsible for serving alcoholic beverages from a backpack. Based at a fixed point on match and event days within the concourses. You will deliver outstanding customer service to our fans by producing a mobile service, to reduce queues on a busy concourse.   What will you be doing?   Be professional and friendly when welcoming guests onto the concourse. Serve alcoholic beverages from a backpack. Take and fulfil orders via card payment and use the EPOS system to do so. Carry a backpack weighing up to 20 kgs. Maintain a fast-paced experience, service 2 hours before and throughout the event. Taking instruction from your senior team members to ensure proper stock management and replenishment.   Who are we looking for? No experience? No problem. We are looking for well presented,...

About the role Here at Liverpool Football Club, we have exciting opportunities to join our casual hospitality team on match days and events. Our Casual Hospitality Assistants work within our hospitality lounges around the stadium, taking orders, serving food, and cleaning up and resetting tables afterwards. What will you be doing? Provide a welcoming atmosphere to all guests. Maintain a proper dining experience whilst delivery an excellent customer service and experience. Clearing tables before and after meals. Taking food and potentially drink orders where applicable to ensure prompt and accurate service. Being responsible for presenting and collecting bills, ensuring that payments are charged correctly. Deal with customer requests and queries. Attend mandatory and other training as required including online training. Comply with all company policies and procedures. Complete additional duties requested by a Manager or Supervisor. Who...

Who are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community.    During the course of a glittering history spanning three centuries, the Club has been shaped and guided by its aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough.    One of only three clubs to have been a founder member of both the Football League and Premier League, Everton has played more games in English football's topflight than any other club.           While rightly proud of our rich past, and Goodison Park, our home of more than 130 years, we are now setting our sights on an exciting future at a state-of-the-art new stadium opening in summer 2025, under our new ownership, The Freidkin Group.     In doing so, we remain committed to developing and supporting teams across our Men’s, Women’s and Academy set-ups that inspire and continue to compete at the highest level of the game....

Who are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community.  During the course of a glittering history spanning three centuries, the Club has been shaped and guided by its aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough.    One of only three clubs to have been a founder member of both the Football League and Premier League, Everton has played more games in English football's topflight than any other club.           While rightly proud of our rich past, and Goodison Park, our home of more than 130 years, we are now setting our sights on an exciting future at a state-of-the-art new stadium opening in summer 2025, under our new ownership, The Freidkin Group.     In doing so, we remain committed to developing and supporting teams across our Men’s, Women’s and Academy set-ups that inspire and continue to compete at the highest level of the game....

We are a football club with a desire to be the best and are always looking for talented people to join our Everton Family.   Everton is a workplace people crave to join, where extraordinary talented people belong, thrive and deliver the remarkable. Casual Fan Support Assistant(s) Who are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community.    During the course of a glittering history spanning three centuries, the Club has been shaped and guided by its aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough.    One of only three clubs to have been a founder member of both the Football League and Premier League, Everton has played more games in English football's topflight than any other club.           While rightly proud of our rich past, and Goodison Park, our home of more than...

About the role Liverpool Football Club are currently recruiting for a Senior Analyst to join our Digital team. You will be a hands-on problem solver and subject matter expert, providing second-line technical support and premium service to senior stakeholders.  This role is an escalation point for first-line support, requiring in-depth IT knowledge, strong problem-solving skills, and a proactive, customer-focused approach. What will you be doing? Provide proactive and reactive support for IT hardware across all sites, including remote and on-site troubleshooting. Fulfil service requests escalated from first line that require in-person execution. Lead IT support during key LFC events, including match days. Manage escalated issues end-to-end, ensuring clear stakeholder communication. Collaborate with 1st and 3rd line teams on complex problems and incidents. Identify and implement process improvements and automation opportunities. Perform...

About The Role   Full Time (40 hours per week) , must be prepared to work outside of normal office hours, at evenings, weekends, on bank and public holidays to cover for match days and other club events as required. Part Time (variety of shifts)  - must be prepared to work outside of normal office hours, at evenings, weekends, on bank and public holidays to cover for match days and other club events as required. Fixed term also available JOB PURPOSE Reporting to the Retail Manager, the role of Retail and Ticketing Assistant is to provide a customer focused ticketing retail service within a fast paced and busy environment.  Ensuring a friendly, helpful and knowledgeable customer service to all visitors for both home and away games; the postholder will represent the Club and promote the Club merchandise and new product lines.  NB – this role requires being able to work evenings/weekends...

About The Role   JOB PURPOSE Working in STōK Cae Ras on match days and events, you’ll be responsible for the hospitality suites, bars and kiosks; ensuring that all our customers have an enjoyable and memorable experience.   MAIN RESPONSIBILITIES leading and motivating the relevant team (see below), ensuring high levels of customer service maintaining a clean and organised work environment managing stock effectively dealing with customer feedback Matchday Receptionist/Front of House A warm and welcoming presence on a matchday (or other events) when people arrive for their hospitality experience Bar staff Preparing the bar areas for service; serving drinks and keeping the bar and front of house area clean and tidy. Hospitality Staff Working in the Club Hospitality areas, serving food and beverage (including alcohol) items to our guests. Kiosk...

About The Role   Full Time (40 hours per week) , must be prepared to work outside of normal office hours, at evenings, weekends, on bank and public holidays to cover for match days and other club events as required. Part Time (variety of shifts)  - must be prepared to work outside of normal office hours, at evenings, weekends, on bank and public holidays to cover for match days and other club events as required. Fixed term also available JOB PURPOSE Reporting to the Retail Manager, the role of Retail and Ticketing Assistant is to provide a customer focused ticketing retail service within a fast paced and busy environment.  Ensuring a friendly, helpful and knowledgeable customer service to all visitors for both home and away games; the postholder will represent the Club and promote the Club merchandise and new product lines.  NB – this role requires being able to work evenings/weekends and Bank...

About The Role   JOB PURPOSE Reporting to the Retail Manager, the role of CASUAL Retail and Ticketing Assistant is to provide a customer focused ticketing retail service within a fast paced and busy environment.  Ensuring a friendly, helpful and knowledgeable customer service to all visitors for both home and away games; the postholder will represent the Club and promote the Club merchandise and new product lines.  NB – this role requires being able to work evenings/weekends and Bank Holidays as the Club diary dictates. MAIN RESPONSIBILITIES Serve customers in a welcoming and efficient manner in order to maximise income for the Club (e.g. upsell and cross-sell specific products to ensure Club sales targets are met) Deal with enquiries (either face to face or on the phone), directing them to other colleagues as appropriate Process tickets for home and away games via the electronic ticketing...

Blackpool Football Club Hotel is looking for a reliable linen porter to join an enthusiastic team, the unique setting of a Hotel within a football stadium, to clean and assist room attendants by collecting, sorting, and processing the laundry within the Hotel to a high standard, as well as providing great customer service. They would also remove and supply linen to all hotel bedrooms and departments. An eye for detail and working well individually or as part of a team is essential. Reporting to the Head Housekeeper. Linen Porter - 9.00am to 3.00pm National minimum wage Previous experience preferred but training will be provided. Benefits include: Employee discount Onsite parking Uniform provided 1 year experience preferred. If you think this role suits you, please apply accordingly and our head housekeeper will be in touch shortly. Job Type: Zero hours contract Pay: £7.55-£12.21 per hour Benefits: Company pension...

Job Purpose: Blackpool Football Club are looking for an experienced, proactive, and enthusiastic cleaner to join our Cleaning Team. The ideal candidate must be enthusiastic & self-motivated, with the ability to work alone and within a team. Our teams are responsible for providing and maintaining a high standard of cleanliness throughout Blackpool Football Club Hotel, sometimes working on their own but often working as part of a team to provide a clean and safe environment for our guests. The role is to provide support to the Housekeeping Supervisor, to ensure that all public areas of the business are cleaned and maintained, in line with company and guest expectations. Key responsibilities and duties To ensure all public areas are kept to a high standard of cleanliness. Areas of responsibility include the hotel restaurant, lobby, corridors, stairwells and public toilets. To carry out duties, including: o Mopping o Sweeping o Dusting o Sanitising surfaces...

Benefits Pulled from the full job description Company pension Employee discount Free parking On-site parking   Full job description Blackpool Football Club Hotel is looking for reliable room attendants to join an enthusiastic team, the unique setting of a Hotel within a football stadium, to clean and prepare guest bedrooms and public areas within the Hotel to a high standard, as well as providing great customer service. An eye for detail and working well individually or as part of a team is essential. Reporting to the Head Housekeeper. Working 5 days out of 7 including weekends and bank holidays. Room attendants - 9.00am to 3.00pm National minimum wage Previous experience preferred but training will be provided. Benefits include: Employee discount Onsite parking Uniform provided 1 year experience preferred. If you think this role suits you, please apply accordingly and our...