Chelsea FC
Chelsea, London, UK
JOB TITLE: Senior Service Desk Analyst
DEPARTMENT: Technology
LOCATION: Stamford Bridge
CONTRACT: Permanent
WORKING PATTERN: Full Time Shift patterns 8am-4pm, 9am-5pm, 10am-6pm any 5 of 7 and part of the matchday support rota
JOB FUNCTION: The Senior Service Desk Analyst is responsible for providing high-quality support to the club’s employees and customers and leading the activities of the Service Desk team as part of Shared Services. This includes resolving technical issues, answering questions, and providing guidance on the use of the company's systems and applications.
KEY RESPONSIBILITIES:
Responsible for the allocation of work and resources of the Service Desk team
Provide first level support to employees and customers via phone, email, and chat
Troubleshoot and resolve technical issues related to the company's systems and applications
Escalate complex or high priority issues to the appropriate...