42 jobs found

Millwall Football Club is hiring a Fan Experience Team Leader. Responsible for overseeing the fan/customer’s overall retail experience and ensuring our service is first-class across all service points, the role holder will be accountable for driving solutions aimed at improving the overall fan experience and making appropriate suggestions which focus on driving ongoing performance enhancement within the area of responsibility. The role, in the main, supports the Retail Manager in delivering a high level of fan/customer experience, ensuring an efficient and effective operation across all service points. Closing date for applications: Monday 4th October

Purpose:     To pro-actively support the Access Manager in delivering the day-to-day sales & supporter service operation (matchday and non-matchdays) across all available sales channels within all stadia for all teams for the Club’s disabled supporters  To pro-actively support the Access Manager in implementing a world leading supporter/customer service strategy across the business.    Accountabilities with Key Outcomes:   Awareness of existing legislation including the Equality Act 2010, accessible stadia guidance (e.g. CAFE and UEFA Access for All and the UK Accessible Stadia) and new legislation and good practice guidance To deliver a telephone service to resolve queries and manage issues for all enquiries associated with the Club’s disabled supporters To develop and maintain all aspects of the Clubs relationship with the Disabled Supporters Association...

The Department The Ticketing department are the team responsible for the sale and delivery for all season ticket and matchday tickets across both Premier League, WSL and U23 fixtures. In addition, bookings for away travel, soccer schools and stadium tours are fulfilled by the department.  The team provide a central contact point for fan enquiries and engage with the Clubs fans across numerous channels and touchpoints (mobile application, websites and social media).   The Role   We have an exciting opportunity for a Customer Support Executive to work within our Ticketing Team based at Villa Park.  The role will form a first line support role to engaging with fans on social media channels and general online customer support for all Club channels/touchpoints. You will also support with ticket sales, membership queries, rewards programme, website and customer login support.   The ideal candidate will have the ability to work on social media channels on a daily basis...

Description  Columbus Crew is committed to developing future sales professionals and leaders in our organization and the sports industry. Columbus Crew is seeking Sales Representatives to join our Inside Sales Department. The opportunity includes initial training and on-going support from successful professionals in the industry and potential for advancement.      If you are interested in beginning a career in Major League Sports, have a willingness to learn and drive to excel, we can provide a solid foundation of skills that can lead to success within the Club and beyond.      Essential Duties & Responsibilities Responsible for selling season memberships, partial plans, group outing ticket packages, suites, and premium hospitality to corporations and the general public  Meet or exceed monthly or yearly sales goals  Attend weekly sales meetings and training sessions  Develop and implement...

Stoke City Football Club are looking for a number of Ticket Office Assistants to support our ongoing operations at the bet365 Stadium.  Successful applicants will assist in all aspects of the Ticket Office by being the front of house face for all supporters as well as completing a variety of back office tasks. You will assist in the sale of match day, season tickets and memberships as required either in person, over the telephone or by email. Ideal candidates will have a good standard of numeracy, be reliable, trustworthy and courteous under pressure as well as possessing good communication and interpersonal skills. You will be of smart appearance and able to deliver excellent customer service to all of our patrons. You will be available to work all home match days. Additional hours may be available as required. Positions will be offered on a casual and intermittent basis. All relevant training will be provided. This organisation is committed to safeguarding and...

  The Premium Services Team is responsible for all premium level members at Emirates Stadium on Arsenal match days. This includes 8,000 Club Level seats and a further 2,000 seats on box level (130 boxes) and 3 seasonal dining areas. This team is responsible for delivering best in class service to supporters and visitors to Emirates Stadium by delivering memorable and seamless experiences. JOB PURPOSE A junior-level role, providing administrative support to the Premium Memberships team KEY RESPONSIBILITIES To respond to general Platinum member email requests and queries in a professional and timely fashion To assist the Premium Memberships Manager, on all administrative duties such as filing and photocopying To maintain regular Club Level reports, updating data as and when required To take responsibility for the daily management of PCS, the member portal To utilise CRM on a daily basis, keeping membership information constantly up to date...

 The Role​ We are looking for a passionate, hard-working and capable person to join us as an Assistant Account Manager working predominately in our North American sports division. This role will be wide ranging and the candidate will need to react to the needs of the business and its clients – it may include tasks from researching social media accounts to presenting research reports to content planning or briefing digital content production as well working directly with our clients in the UK and US. It is possible that this person may be embedded with a client on behalf of Seven League as part of the role. The right individual for this role will have a broad range of skills and will be looking for a varied role in which they will be challenged and grow rapidly by rising to those challenges. This individual will be a motivated self-starter with a high work-rate and a thirst for knowledge. Job Description...

Job Summary: To be a first point of contact for all supporters and assist the Fan Experience Manager in developing and delivering the matchday experience for all supporters at Turf Moor.   Roles and Responsibilities: • Be a reachable first point of contact for all supporters resolving queries, managing issues/queries and complaints from all supporters. • Assist the Fan Experience Manager in developing and enhancing the matchday experience for all supporters. • Liaise with other department heads to ensure that supporter issues are resolved. • Be a key stakeholder in external relationships with Premier League supporter facing personnel and counterparts at fellow Premier League clubs. • Stay up to date with policies, guidance and best practice relating to supporters. • Provide reports into to the Fan Experience Manager on themes on challenges concerning supporters and pro-actively work together to develop solutions....

Department: Watford FC Community Sports and Education Trust Reporting to: Centre Manager Hours: 19.5 hours per week Salary: £19,240 pa (pro rata) Location: Cedars Youth and Community Centre, HA3 6QH Contract Type: Permanent Closing Date: Sunday 10th October Interview Date: Wednesday 20th October Our vision is to ‘improve lives, enhance communities’ and aim to ‘make a positive difference for all through sport, physical activity and learning’. We have developed a strong track record of delivering high quality community-based initiatives and services. Our work focuses on three priority areas: Health & Wellbeing, Learning & Skills, and Social Inclusion, alongside a core theme of work in Football and Sports Development. These are all underpinned by our promise to deliver accessible opportunities. Summary of your role: You will work alongside a team of centre staff to support customers visiting our centre, increase footfall, promote our...

Job Title:  Christmas Retail Assistant Employer : Brighton and Hove Albion Football Club Salary : £9.50 per hour Positions : 4 Location:  Based at either Churchill Square, Brighton and American Express Community Stadium, Brighton Hours:  9am - 7pm four days a week to include some evenings, weekends and public holidays Job Type:  Hourly paid, fix-term until 31st December 2021. Opportunity to continue working matchdays in 2022. Deadline Day:  5th October 2021.   Who are Brighton and Hove Albion Football Club? Brighton and Hove Albion Football Club are proud that our elite teams compete at the highest level of football in England, those being the Premier League, and the Women's Super League. Our home; the spectacular 30,000+ seater American Express Community Stadium hosts in the most parts, our Premier League journey whereas Broadfield Stadium, with a capacity of over 6,000, hosts mainly, our Women's Super...

Vacancy Description     We`re seeking an Administrator to support our supply chain team with administrative duties including tracking deliveries, processing order confirmations and ordering stock. The role also includes supporting the wider retail operations team in stock queries, requests, and stock allocation planning. What will you be doing? -Ordering stock from suppliers to fulfil customer demand and maintain service levels. -Processing order confirmations from suppliers quickly and effectively, liaising with other departments where necessary. -Liaising with suppliers, resolving any stock related issues and chasing for overdue items and commitment queries. -Liaising with suppliers and Purchase Ledger team to resolve and reconcile all receipts against payment terms. -Maintaining all documents relating to supply chain process in accordance with the company`s quality requirements. -Communicating informed risks within the business to key stakeholders....

TITLE:  Merchandise Associate DEPARTMENT:  Merchandise REPORTS TO:  Merchandise Coordinator FLSA:  Part-time; Non-exempt   WHAT SETS YOU APART Is  providing great customer service your thing? Do you love working in retail?   We are looking for an outgoing, friendly, and organized individual to join our amazing Merchandise team. You will be responsible for delivering a highly satisfied customer experience and maintaining a clean and organized environment. You must possess strong communication skills and confident to handle multiple tasks at once.     ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist in fulfilling online orders for ShopOrlandoPride.com.  Assist in fulfilling internal requests. Inventory control including conducting cycle counts and annual physical inventories.  Keep up to date with product information.  Accurately describe product features and benefits....

About Oakland Roots SC  More than just a club, more than just a game. Oakland Roots Sports Club seeks to harness the magic of Oakland and the beautiful game of soccer as a force for social good. Whether on the pitch, in the stands, or within the community, Oakland Roots will represent our one-of-a-kind city with passion, pride, and a commitment to all things Oakland. Player by player. Supporter by supporter. Resident by resident. One day at a time. One game at a time. This is about Oakland first, always. Job Summary A Conversion Turf Management Team Member is responsible for assisting in converting the stadium for various events and matches to include , including installation and removal of the synthetic turf and other various duties. The candidate must be available to start as soon as possible. Essential Functions Lifts and moves FF&E, Assets, and other areas specific to Field Transitions for Conversions.  Assists in the installation, removal,...

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Responsibilities: Responsible for producing the maximum revenue for the USL club through the sale of ticketing packages Knowledgeable in all ticket product lines including season plans, partial plans, group sales and premium seating packages Full participation in widespread inbound/outbound call campaigns Meet minimum standards for daily outbound calls Responsible for in-stadium and outside face-to-face sales meetings to create sales opportunities Responsible for managing and servicing assigned accounts to up-sell and renew on an annual basis Proficient in researching and creating new sales opportunities to increase revenue May be required to work outside sales events in...

DEPARTMENT DESCRIPTION The Venue Team is responsible for the sales and fulfilment of all seasonal and match-by-match ticketing inventory across all General Admission (GA) and Premium areas of the stadium. The Venue Team also manages the service of all fans on matchdays and non-matchdays, either via the contact centre or via the Premium Memberships team. The department is also responsible for the matchday operation across all areas of the stadium, including stadium access, the food and beverage operation and all fan experience inside and outside the venue. In addition, the department is responsible for driving the technological enhancements to ensure our venue remains world-class and our supporters are given the best possible experience with every interaction. The Venue team is chiefly responsible for maximising commercial opportunity from every seat in the stadium and simultaneously delivering a best-in-class service to all supporters and visitors to Emirates...

Roles and Responsibilities: • Provide excellent customer service and support to all customers and fans. • Answering ticket office enquiries in person, via telephone and email. • Processing ticket orders. • Maintaining high standards at all times. • To be able to work flexible and unsociable hours where the role of the job requires. • Comply with all Club policies. • Promote the Burnley Football Club brand and ethos in a professional, strong, and positive manner. • Work alongside other team members to support in other areas of the organisation as and when required to promote best practice. • A commitment to equality and diversity in the workplace and a willingness to undertake all relevant equality and diversity training. • This job description is issued as a guideline to assist you in your duties and is not exhaustive. You may, on occasions, be required to undertake additional or other duties within...

Chicago Fire FC is Chicago’s ambassador to the global sport of football. Founded in 1997, and competing in Major League Soccer, Chicago Fire won its first championship in its debut season and was foundational in the careers of several current MLS coaches and players, as well as International and UEFA Champions League coaches.   Under new ownership, the Club returned to Soldier Field in 2020 as well as opened a new 50,000 square foot office in the heart of the city. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.  Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club. ...

Chicago Fire FC is Chicago’s ambassador to the global sport of football. Founded in 1997, and competing in Major League Soccer, Chicago Fire won its first championship in its debut season and was foundational in the careers of several current MLS coaches and players, as well as International and UEFA Champions League coaches.    Under new ownership, the Club recently returned to Soldier Field as well as opened a new 50,000 square foot office in the heart of the city. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.   Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our...

Description:  The Pittsburgh Riverhounds SC and Highmark Stadium Ticket Office is seeking interns who are interested in expanding their knowledge of ticketing operations within a professional sports venue. We are looking for Ticket Operations Interns for the Fall and Winter of 2021. The Ticket Operations Intern will work directly with the Ticket Operations Manager and Ticket Sales Team. This is a part-time, unpaid internship that can be taken for college credit. Responsibilities: Interns will be required to work office hours during the week, on gamedays, and event days. Over the course of the internship, you will be expected to: Learn the ticketing system Process orders Mail out internal orders Manage will call Handle customer service inquiries at the window Reconcile sales reports Operate the team store on non-event days Assist with various departmental projects/needs as assigned Game and event days may include:  ...

Position:  Event Day Operations Staff Description: Pittsburgh Riverhounds SC & Highmark Stadium are seeking individuals who are interested in expanding their knowledge of venue operations within a professional sports venue. We are looking for Event Day Operations Staff for the remainder of the 2021 events season, starting as early as July 31st. Event Day Operations Staff will work directly with the Ticket Operations Manager, Ticket Sales Team, and/or Director of Food & Beverage. This is a part-time, event-based position. Responsibilities: Event Day Operations Staff will be expected to work the majority of game days and event days. You will have the opportunity to learn the ins and outs of a professional sports venue.  Game and event day responsibilities will include: providing excellent customer service to patrons while assisting with all aspects of ticket operations and/or food and beverage, handling various forms of payment and completing settlement...