Manager, Regional Hospitality Operations & Infrastructure, FIFA World Cup 2026 East

Sitting within the Ticketing & Hospitality Department, Hospitality (along with Ticketing) aims to deliver the most engaging, innovative, and accessible FIFA World Cup experience for all athletes, fans, partners, and the community. 

Reporting organizationally to the Head of Hospitality Operations,  the Hospitality Operations & Infrastructure Regional Manager will be a key member of the FIFA World Cup 2026™ Hospitality Team and work in close collaboration with the  Ticketing & Hospitality Department and other key individuals responsible for providing full support for the successful implementation of Hospitality project, as well as other projects for the  FIFA Club World Cup 2025™ and FIFA World Cup 2026™.  This role will be responsible for the supervision of the implementation of all stadium Hospitality infrastructure requirements and technical operations for the US East region Host Cities, as established by FIFA, and will work closely with the official hospitality provider and FIFA’s stadium infrastructure teams to ensure contractual and requirements compliance

The main responsibilities and oversights of the Hospitality Operations & Infrastructure  Regional Manager for the FIFA World Cup 26™ include:  
• The implementation and successful delivery of the operations for the FIFA Hospitality program, in US East region as follows:
• FCWC25: Miami, New York-New Jersey, Philadelphia, Orlando Camping World and Orlando Inter & CO.
• FWC26: Miami, New York-New Jersey, Philadelphia and Boston. 
• Implement hospitality operational plans and strategies to enhance the overall guest experience and satisfaction.   
• Manage communications with Stadium Operational teams.
• Guarantee Hospitality Operations Servicing to FIFA’s Official Hospitality Partner and  FIFA’s Affiliates managing their requirements and requests in the US East region Venues and ensuring contractual compliance from all parties.
• Actively monitor stadium operational readiness and service level delivery, producing regular status reports.
• Manage cross-divisional communication and service level agreements for the implementation of hospitality operational requirements and services with service-providing FAs, ensuring deliveries to the highest standards and in respect to contractual obligations.
• Coordinates and prioritizes hospitality issue management, keeping updated issue logs.
• Work in close collaboration with the Hospitality Infrastructure team to ensure operational and infrastructure readiness and documentation alignment.
• Manage cross divisional operations communications, ensuring Hospitality related information that is critical for other FAs to deliver services to FIFA Hospitality.
• Responsible for keeping project management tools updated and ensuring timelines and milestones are aligned between FIFA, the stadiums and the Official Hospitality Partner.
• Responsible for hospitality flow data, designing guest flows and validating all hospitality product & seat allocation plans from the official Hospitality partner in close collaboration with FIFA ticketing and the FIFA Hospitality Stakeholder services team.
• Supports the Official Hospitality Partner to obtain the necessary permits and approvals in relation to stadium hospitality operations in accordance with local legislations. 
• Responsible for the creation and maintenance of SOPs (Stadium Operations Plans) for Hospitality Operations across all US  East venues of the tournament.
• Supports the creation and revision of all Operations Policies & Procedures processes and documents as applicable to US East stadiums.
• Coordinates the Hospitality dressing & signage requirements and deliverables with the local dressing & signage team and the Official Hospitality Partner.
• Monitors and supports the local activities of the Official Hospitality Partner, Commercial Affiliates, and their suppliers.
• Coordinates handover/handback procedures of Hospitality facilities from the Stadiums to the Official Hospitality Partner, in close collaboration with the Stadium Infrastructure and Venue Management Teams.
• Supports the Hospitality Stakeholder Services team in the management of services and operations to service FIFA’s Affiliates in their stadium activations.
• Ensures appropriate hospitality logistic routes and operations, with special attention to catering logistics. 
• Prepares debriefs & reports following the completion of the tournament, conducts hadback procedures.

Education & Qualifications
• Bachelor’s Degree or similar level of education in Architecture, Engineering, Event Management, Project Management, etc.

Work Experience
• Minimum of 5 years of work experience in stadium hospitality or venue management managing several venues simultaneously, preferably for major sports or entertainment events.
• Proven experience with event ticketing, dressing and signage and security operations
• Proven experience managing multiple service providers, particularly for Cleaning and Waste services, Security Services, Access control Services, Accreditation, etc.
• Strong communication and interpersonal skills.
• Solid and proven knowledge of stadium catering operations.
• Strong communication and interpersonal skills.
• Strong customer-service attitude, even when under pressure.
• Ability to work independently and in a team across simultaneous work streams.
• Exquisite organizational skills.
• Ability to lead, manage, and motivate a team of hospitality volunteers

Languages
• Fluent in English. Spanish and/or French proficiency is a plus

Technology
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools