Retail Loss Prevention Officer

Department: Retail Department (Managed by Security & Matchday Safety Department)

Hours of Work: 40 hours per week (including evenings and weekends).

Contract Type: Permanent

Salary: £24,079 - £26,000 per annum dependent upon experience

Location: Bullring Store

Closing Date: Sunday 23 March 2025

1. The Department

The Club are continuing our rapid growth trajectory both on and off the pitch, further expanding our commercial footprint with the launch of a brand-new retail store in the heart of Birmingham’s iconic Bullring shopping centre which is scheduled to open in May 2025.

The store design will take inspiration from our rich 150-year history incorporating cultural touchpoints from Villa Park whilst integrating a museum section that celebrates the Club’s deep-rooted connection to both Birmingham and football history.

The store will span 10,000 square feet across a ground and mezzanine floor which will showcase our full retail offering including our kits, training wear and a significant adidas collection.

We are now looking to build our team for the new store who will be responsible for creating a best-in-class customer experience which is inclusive and welcoming for all.

2. The Role

We have new opportunities for Retail Loss Prevention Officers to join the onsite Security and Matchday Safety team at the bulling store.  This is a vital role to meet and greet our customers and oversee the site security maintaining security protocols in a busy environment.  You will security patrol the store and act as a visual deterrent to shoplifters and security incidents.

You will be responsible for conducting internal investigations into stock loss, fraud and theft, and completing detailed incident reports and collating evidence that may be used to support criminal prosecution.  You will also work closely with store associates, store managers and local police and crime hubs gathering intel on prolific shoplifters in the area.

For further information about the Role, please see the Role Profile.

3. The Person

You must hold a SIA Security Guard Licence and have previous experience in a similar loss prevention officer role. You will need the ability to effectively manage and resolve challenges, conflict and incidents as and when they arise in a professional manner.  A SIA CCTV Operation Licence is desirable or you will need to have the willingness to work towards it.

You will be a proactive, self-starter who acts with a high level of integrity and maintain a high level of confidentiality.  You will need excellent interpersonal skills with the ability to build relationships with a range of different people with a passion for customer service.

The role will require you to work flexibly which may include evenings and weekends.

4. Why join us?

There has never been a better time to join us, we are celebrating our 150th anniversary, showcasing Aston Villa Football Club in all its glory to a global audience, and are determined to continue our growing success, both on and off the pitch. We currently offer a range of fantastic benefits* including:

*         Offers on tickets for Men and Women’s matches (subject to match and ticketing arrangements)

*         Pension scheme

*         Employee Assistance Programme

*         Club Shop discount

*         Adidas discount

*         Travel discount

*         Death in service benefit

*         Free Will writing

*         Free eye tests

*         Mobile network discounts

*         Gym discount