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Receptionist (Manchester office)

Full time Administration Hospitality

Job Description

Organisation
The Professional Footballers Association
Salary
To be discussed
Location
The PFA, Manchester
Contract type
Permanent (Full time)
Closing date
19 March 2025
Job Description
As Receptionist you will lead on delivering a world class customer experience at the PFA Manchester office for key stakeholders and our members. Leading from the front, you will deliver a best-in-class service ensuring every visit is a memorable one and support the running of our fantastic Manchester office. As Receptionist you will be required to work with high attention to detail, proactivity and maintain awareness of events and meetings within the organisation.

This is a diverse role providing lots of opportunities to develop yourself and work across different areas of the business, whether that be engaging with key partners to deliver events, or managing day-to-day operations to ensure the smooth running of our state-of-the-art office space. You will play a key role in positioning the PFA as a truly best in class environment for all.

A proficient user of MS Office, you will have an eye for detail with a people-first approach, that embodies our values of Passion, Fairness and Advocacy. You must also work well as part of a team, respond quickly to changing priorities and be able to communicate effectively both face-to-face and in writing.

KEY RESPONSIBILITIES

• Welcome and provide specialised support to PFA members and stakeholders when they visit the PFA.
• Ensure that the day-to-day cleaning and housekeeping standards for all PFA facilities are delivered to a 5* standard.
• The effective delivery of all housekeeping at PFA.
• Ensure all communal spaces and meeting rooms are prepared for guest arrival and maintained during their visit.
• Ensure meetings, events and functions are set up and delivered with excellence.
• Support the PFA Business School ahead of and on days where programmes / lectures are being delivered.
• Ensure day to day issues are dealt with and be the first point of contact for finding solutions for all visitors to the PFA.
• Assist in coordinating business events.
• Deliver an exceptional customer service through the management and direction of staff. You will act as a positive role model to the team by always delivering the highest of standards.
• Organise stock control within a specified budget.
• Lead and deliver an on-going planned deep cleaning regime.
• Provide assistance to the business in the execution of daily tasks.
• Scheduling meetings and arranging couriers
• Answering and screening telephone calls
• Any other administrative tasks as assigned.


SKILLS AND REQUIREMENTS

Essential Skills

• Proven front of house / receptionist and / or administration experience within a busy customer focused environment.
• Experience of providing support to specific projects and associated tasks.
• Experience of utilising databases for keeping records.
• Experience of Microsoft Office (including Word, Excel and Outlook).
• Effective interpersonal and communication skills with the ability to build meaningful relationships internally.
• High level of autonomy
• Ability to complete priorities and respond quickly and flexibly to changing needs and demands.
• Strong organisational skills with a methodical approach to tasks.
• Able to work both independently and in a cooperative team environment to achieve goals.
• Effectively contributes and thrives in a collaborative, team-oriented work environment.
• Positive and self-motivated attitude.
• Ability to multitask.
• Approachable and low-ego personality.
• High level of integrity and confidentiality.
Desirable
• Additional spoken language skills.
• Experience of working in professional football or other sports.
• A passion for football.

Full role details and job description: https://www.thepfa.com/about-us/work-for-us/were-hiring
The Professional Footballers’ Association
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