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Supervisor, Readiness/Training, FIFA World Cup 2026

Full time Administration Leadership & Management

Job Description

Reporting organisationally to Senior Manager Technology Service Delivery, the Readiness/Training Supervisor will be a key member of the FIFA26 Technology team, and work in close collaboration with the Technology teams based in Canada, Mexico and Zurich and other key individuals responsible for ensuring that employees are adequately prepared and trained to use new and existing technologies effectively required for the FIFA Men’s World Cup 2026™. This role involves developing and implementing training programs, assessing technology readiness, and collaborating with various departments to support technological adoption and proficiency.

THE POSITION

The main responsibilities and oversights of the Readiness/Training Supervisor for the FIFA World Cup 26™ include:
  • Develop and implement technology training programs for employees at all levels.
  • Develop and implement key technical rehearsal exercises across the full tournament footprint and including all technology stakeholders
  • Assess technology readiness and identify training needs through surveys, interviews, and consultations with managers.
  • Create and update training materials, manuals, and documentation related to technology use (SOPs and KBs).
  • Conduct training sessions, workshops, and seminars on new and existing technologies.
  • Monitor and evaluate the effectiveness of technology training programs and make necessary adjustments.
  • Maintain training records and track employee progress in technology proficiency.
  • Collaborate with IT and other departments to ensure training aligns with technological goals and initiatives.
  • Stay updated with the latest technology trends and best practices in training and development.
  • Provide support and guidance to employees to enhance their technological skills and career development.
  • Ensure compliance with all relevant regulations and standards related to technology use. 

YOUR PROFILE

Education & Qualifications
  • University degree or similar higher education, in Information Technology, Computer Science or related field
  • Proven experience in technology training and development, preferably in a supervisory role.
  • Strong knowledge of technology training methodologies and adult learning principles.
  • Excellent communication and presentation skills.
  • Ability to work collaboratively with various departments and stakeholders.
  • Strong organizational and time management skills.
  • Proficiency in using training software and tools.
  Work Experience
  • A minimum experience of 8 years overall IT experience and minimum of 6 years of experience in a similar role
  • Proven track record of developing and implementing successful technology training programs.
  • Experience with assessing technology readiness and identifying training needs.
  • Hands-on experience with training software and tools, such as Learning Management Systems (LMS).
  • Familiarity with adult learning principles and instructional design methodologies.
  • Experience in collaborating with IT and other departments to support technological adoption and proficiency.
  • Demonstrated ability to evaluate and adjust training programs based on feedback and performance metrics.
  Languages
  • Fluent in English 
  • Spanish and/or French proficiency is a plus
  Technology
  • Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
 

About FWC2026

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
FIFA
About FIFA

Founded in 1904, the Fédération Internationale de Football Association (FIFA) is the umbrella organisation of its members, currently 211 national football associations. Its main objectives, enshrined in its statutes, are to develop football around the world, to stage international competitions and to protect the integrity of football (against match manipulation, doping etc.).

 

FIFA is a truly diverse, modern and multicultural organisation and its primary purpose is to promote football. Over 800 people from 50 nations – 40 per cent of which are women, including the Secretary General – covering a wide variety of professional profiles, work to fulfil that purpose. FIFA’s headquarters are based in Zurich, Switzerland. We have other offices in Zurich, as well as temporary offices around the world.

We are 'living football' – we are committed to the game, to the people, to the planet and to the future. It is what we do. It is why we are here.

Our culture is shaped by fair play, team spirit, diversity, sustainability, transparency and innovation. We live by these values. Regardless of race, religion, national origin, colour, age, disability, marital status, sexual orientation or citizenship – we support diversity; indeed, we consider it to be key to our success.

We are looking for talented and motivated team members who would embrace these values every day, with purpose, passion and pride, in order to make a positive impact on the world of football and beyond.

We offer a unique and exciting work environment with great opportunities for your personal and professional development.

 

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