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Ticket Operations Specialist (Seasonal)

Casual MLS Ticketing

Job Description

POSITION SUMMARY: 
St. Louis CITY SC is seeking a highly motivated and detail-oriented individual for a Ticket Operations Internship throughout the 2025 season. This role will work closely with the Manager of Ticket Operations and provide hands-on experience in all aspects of ticketing operations. 

The ideal candidate is eager to learn, able to think critically under pressure, and demonstrates strong attention to detail. Responsibilities will include processing internal ticketing requests, building events within SeatGeek, coordinating with internal departments and stake holders, assisting with financial settlements, inventory management and other ticketing needs. Additionally, the intern will gain experience with SKIDATA access control, provide exceptional customer service, and assist with ticket operations for MLS St. Louis CITY SC, MLS Next PRO CITY2, and Energizer Park events/matchdays. 

Essential Duties And Responsibilities:
  • Assist with fulfillment and ticket order processing for group sales 
  • Support membership services and business development by fulfilling requests and troubleshooting accounts in real time 
  • Assist the Coordinator of Ticket Operations with troubleshooting scanner and access control issues as they arise 
  • Monitor the ticket operations internal inbox and respond to inquiries as needed
  • Financial settlement assistance for events as required
  • Learn the SKIDATA system and its integration with SeatGeek’s ticketing platform  
  • Assist in configuring access control settings for various event types (e.g., general admission, VIP) 
  • Support event day operations by conducting test scans to ensure proper functionality before gates open
 
KNOWLEDGE, SKILLS, AND ABILITY 
  • Always maintain a professional demeanor and appearance 
  • Demonstrate strong decision-making skills, sound judgement, and interpersonal effectiveness 
  • Exhibit teamwork and relationship management skills, working effectively with diverse personalities to foster a collaborative culture  
  • Show a genuine interest in serving others, as this is a key component of the internship 
  • Identify problems, analyze their sources, and propose effective solutions 
  • Remain composed and respond appropriately in high-stress situations or emergencies 
  • Maintain regular and reliable attendance  
  • Possess strong organizational and communication skills 
  • Ability to work in a fast-paced and ever-changing environment 
 
QUALIFICATIONS  
  • Ability to manage multiple tasks and prioritize effectively 
  • Proficiency in basic math and computer skills (Excel proficiency is a plus)  
  • Strong organizational skills, time management, and problem-solving abilities  
  • Excellent oral and written communication skills 
  • Commitment to delivering outstanding customer service 
  • Knowledge in mobile ticketing  
  • Uphold the highest level of confidentiality of all club-related information and materials 
  • Goal-oriented with a strong work ethic 
 
EDUCATION
  • Candidates must have a completed college degree, be actively enrolled in a degree program, or be in the process of pursuing a degree. 
 
PHYSICAL DEMANDS AND WORK ENVIRONMENT: 
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. 
  • The employee will be sitting in an indoor/outdoor facility the majority of the time and may be exposed to outdoor weather conditions. 
  • The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls and reach with hands and arms. The employee is regularly required to talk, hear, stand, and walk. The employee is occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. 
  • This position requires the ability to work extended hours, weekends, and holidays. 

St. Louis CITY SC is building a team that is passionate about their work, the success of our Club and the growth and revitalization of our region. We desire people who hold themselves and others accountable and are driven by setting new standards for fan engagement. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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