Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London.
Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.
In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts, and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.
The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.
Tottenham Hotspur has:
We are recruiting a Casual Customer Care Assistant, reporting into the Contact Centre Manager, to represent the Club in conversations across its diverse supporter base and handle a wide range of issues affecting those fans.
The successful candidate will have experience delivering excellent customer service, understand the supporter journey and current supporter politics, and ideally have experience working in a customer focused call centre environment.
All applicants should have enthusiasm and high customer service aspirations, and an understanding of how Customer Service has a very real impact on the overall customer matchday experience and a supporter’s affinity with the Club.
You’ll have a high work ethic and be able to support your team to achieve set targets, to ensure a first-class customer service experience across the entire Club.
KEY RESPONSIBILITIES
PERSON SPECIFICATION
SKILLS & EXPERIENCE
Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, or ethnic and national origins, religion or belief, or sexual orientation.
Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London, with a global following of millions.
Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.
In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.
The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.
Tottenham Hotspur has: