Professional Services Manager

As a Professional Service Manager in the FAN4LIFE team, you’ll be responsible for the following activities:

• Planning and coordinating the deployment of our solution according to standard process and tools
• Delivering projects and tasks on-time, within scope, to quality and budget
• Coordinating internal resources and third parties/partners for the flawless execution of projects
• Organizing and leading business and technical workshops to understand customer needs and goals
• Providing advisory services relating to ticketing sales and fulfilment strategies for major events
• Organizing and leading project review boards and workshops
• Organizing training, ensuring that customers are confident in the use of our solution
• Reporting and escalating to management as needed 
• Performing risk and issue management to minimize project risks; propose and implement appropriate remedial actions when required
• Co-ordinating and delivering client event support, both on-site and remotely
• Acting as a principal point of contact for customers throughout the life of the project(s)
• Contribute to outstanding client satisfaction, acting as a point of escalation where appropriate
• Ownership of projects throughout the delivery lifecycle

Your Skills

• Good knowledge of ticketing operations across the sports, entertainment & cultural industries
• Previous experience of configuring and operating a ticketing platform
• Ability to build and maintain excellent relationships with customers and colleagues
• Strong written and verbal presentation skills are essential
• Solid organizational skills including attention to detail and the ability to multi-task
• Comfortable with high-pressure situations
• A self-starter who can work remotely or as part of a wider team
• Fluent English, with a graduate-level education