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Club Responsibilities
Continually work towards the Club’s corporate strategic goals.
Communicate, promote, and protect the Club values to enhance a service-centered ethos and celebrate what makes SAFC unique.
Attend all professional development events and actively engage in a personal development plan and integrated appraisal process.
Ensure compliance with all policies and procedures in the Staff Handbook, including Equal Opportunity, Dignity at Work, and Health & Safety.
Ensure the Club’s Safeguarding rules and regulations are always adhered to in accordance with current legislation.
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Core Responsibilities
Oversee the day to day operation of the ticketing function
Oversee away ticket allocations for home and away matches
Oversee management of the direct debit process including follow up of bounced direct debits
Management of Ticket Office staff including staff rotas
Ensure ticketing information is up to date and accurate across all platforms
Be accountable for all fulfilment activities and development of a customer service orientated function
Develop all ticketing operations and systems via best practice policies and procedures
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Produce accurate, timely and insightful reports to internal stakeholders
Person Spec
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Essential
Experience in driving revenue/sales initiatives
Staff management experience of a team of at least four members of staff
Delivery of superior customer service function
Excellent knowledge of IT systems
Strong written and verbal communication skills
Creative and disciplined problem solving skills
Drive and motivation
A resilient and calming personality
Desirable
Experience of working with supporters and/or supporters with a disability
·Experience within a professional sports environment
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