Job Title – Ticketing Administrator (Level 3 in Business Administration Apprenticeship)

Location – Stamford Bridge/Kingsmeadow and European Away Matches

Hours – 18 months’ fixed-term contract, full-time 35 hours any 5 of 7 days

About Us:

As a member of the Chelsea team, you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.

Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!

About the Team:

The ticket office deal with all enquiries and processes specific to all general admission tickets. The ticket office is also home to the Access and the Supporters’ clubs’ team.

What We’re Looking For:

We are looking for a candidate to join our Ticketing Department through an 18 months’ Level 3 Business Administration Apprenticeship within a Ticketing Administrator role. The candidate will be a point of contact for enquiries, and are to ensure these are answered accurately, professionally and in a timely manner, including telephone and email enquiries; supporting directly with seasonal stadium ticket sales for both home and away matches.

Duties include:

• Answer all enquiries received via telephone, email, in person and post in an efficient and professional manner.
• Data entry to be precise at all times.
• Ability to sell products both reactively and pro-actively.
• Show excellent supporter service skills and professionalism.
• Point of knowledge to all supporters for the business.
• To work to deadlines and targets both as a team and an individual.
• Promote equal opportunities.
• Processing and fulfilment of season tickets, memberships and match tickets.
• Adhere to departmental policies and procedures.
• To assist the Ticket Office, Reception and Supporter Services teams as and when required.

Must Haves/qualified by demonstrable experience to the level required:

• Do not hold higher than a Level 3 qualification in Business Administration or higher
• Experience in Microsoft Office and data entry
• Experience in actively listening to understand supporter concerns and how best to respond to them
• An awareness of matters of equality and inclusion.
• At least six months experience in a supporter handling role in a pressurised sporting environment
• Experience with working within a ticket office

Nice to Haves:

• Excellent written and oral communication skills
• Excellent telephone manner when speaking and interacting with supporters
• Excellent organisational skills with an ability to prioritise work loads
• Excellent supporter service skills in written, oral and face to face situations
• Flexibility to work shifts and match days.
• A can-do attitude to both routine and ad hoc work load

What We Offer:

https://chelseafc.pagetiger.com/benefits2223

Our commitment to Equality, Diversity and Inclusion: 

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.