IT Technician

For a valid application please complete and return the official application form found on our careers page: https://www.sufc.co.uk/club/vacancies/it-technician

Sheffield United Football Club are seeking an experienced, process driven and self-motivated individual to contribute to the smooth operation and development of our IT Infrastructure.

The successful candidate will additionally be expected to play a key role in providing first class IT Support across all areas of the club, working with and supporting individuals of all technical abilities.

Role Responsibilities:

• Provide 1st and 2nd line support to all stakeholders as required, liaising with the IT Department to ensure an efficient and timely resolution.
• Support the IT Department in the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, networking infrastructure, end-user devices, operating systems, software and peripherals.
• Benchmark, analyse, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Keep current with the latest technologies.
• Support the IT Manager and IT Department with technical projects where required.
• Follow all IT policies and procedures, including those for architecture, security, disaster recovery, standards, procurement, and service provision.
• Ensure that all on-boarding and off-boarding processes are completed effectively, ensuring departmental technical and non-technical processes are followed at all times.
• Ensure that all assets are correctly logged and documented in the club's asset management system.
• Create and maintain accurate and up-to-date documentation on IT equipment and services for both end-users and the IT Department.
• Drive own personal development and career progression, with knowledge and skill building through internal and external training.
• Provide IT support for matchdays and major events hosted at Bramall Lane, as required.
• Carry out any typical IT duties or other reasonable management requests as directed.
• Ensure completion of any mandatory training required for the role, including internal club training around Safeguarding and Equality, Diversity and Inclusion.

Club Wide Responsibilities:

• Adhere to all Sheffield United Football Club's Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
• Report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognise your responsibility to the Club's Safeguarding agenda.
• Report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
• Adhere to the Club's Equality, Diversity and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.
• Any other reasonable requests as directed by management.

Essential Criteria for the Role:

• At least 3 years' experience in a fast-paced IT support environment.
• Proactive approach to IT support.
• Technical knowledge of Windows, macOS and iOS devices, standard desktop and mobile applications.
• Technical knowledge of Microsoft 365 ecosystem including Exchange, Teams, SharePoint and OneDrive.
• Technical knowledge of basic networking concepts such as VLANs and Wi-Fi.
• Ability to create and maintain technical and non-technical documentation.
• Basic understanding of Cyber Security and GDPR.
• Experience in assisting with the delivery of technical projects and installations.
• Technical knowledge of Active Directory (On-Premises and Azure / Entra), DHCP, DNS and Group Policy.
• Experience with at least 4 of the following IT solutions: Anti-Virus, Back-ups, MDM, VoIP, Wi-Fi, CCTV, Print Solutions, Access Control and Remote Support Tools.
• Excellent communication and interpersonal skills with the ability to build rapport and speak to people of all technical abilities using appropriate language.
• Ability to maintain strict confidentiality at all times.
• Ability to make decisions efficiently, with an evidence-based approach.
• Process-driven approach to the completion of tasks.
• Self-Motivated with the ability to manage own workload.

Desirable Criteria for the Role:

• Technical knowledge of complex networking concepts such as SNMP, STP and networking infrastructure requirements (Copper, Fibre Optic and Wireless).
• Ability to deliver one-to-one and group training in formal or informal settings.
• Experience of IT in a live events, professional sports or stadia environment.

Our Benefits:

• Hybrid Working Policy
• 25 days annual leave as a minimum + Bank Holidays
• Free eye care tests and vouchers for DSE users
• Enhanced maternity & paternity schemes
• Life insurance package
• 20% discount on top of sale in the Club Shop
• 2 Tickets to every Men's Home game
• 4 Tickets to every Women's Home game
• Professional development and networking opportunities
   
• Westfield Health:
  • - 24/7 advice and information line, Online Health e-Hub, Structured counselling
  • - 24/7 Doctorline (Phone or Webcam)
  • - MRI, CT and PET scanning service
  • - Gym discounts and wellbeing resources via Westfield Health
  • - Cash payouts in the event of death or permanent disability as a result of an accident
  • - Exclusive rewards, discounts, and special offers from over 1,000 leading retailers, restaurants, and destinations

Application Process
Please download and save the application form before inputting information. If you require a paper copy please contact the HR department careers@sufc.co.uk or call 0114 253 7200.

Completed application forms must be submitted via email to careers@sufc.co.uk stating the vacancy title in the subject or posted to HR, Sheffield United Football Club, Bramall Lane, Sheffield, S2 4SU.

Closing Date: Wednesday 6th December 2024
Please note that in the instance of high volumes of applications we may close this vacancy earlier than the closing date noted above.