You will be responsible for ensuring that a safe, secure and customer-friendly environment is maintained in their designated area at all times during events at Wembley Stadium.

You will need to be flexible with the needs of the organisation, with the majority of events either taking place on weekends or evenings.

• To ensure the safety and welfare of all spectators.
• To be able to understand verbal and written instructions and communicate clearly with spectators.
• To be smartly dressed, appearance should be tidy and they should always wear the high visibility jacket or tabard appropriate to their position.
• To understand the general responsibilities towards health, safety and welfare of all spectators, other stewards and themselves.
• To show a strong level of understanding and be inclusive at all times, ensuring the right level of care and knowledge is provided to all guests.
• Executes additional tasks as required to meet FA Group's changing priorities.
• Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
• As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

Essentially for the role:

• You must be either qualified / or working towards and complete at least the first three mandatory units of the LEVEL 2 CERTIFICATE IN SPECTATOR SAFETY (RQF) (2021). You must show evidence of this if you are invited to interview.
• Strong conflict management skills.
• Ability to work as part of a team.
• Strong communication skills with wider team members and spectators.
• Ability to work calmly under pressure.
• Strong customer service skills to aid and liaise with spectators.

Please note, that due to the Christmas period, selection for this role will likely begin in 2025. Communication to candidates may be slower than expected but we will ensure we respond to all applications.

We pride ourselves in offering a competitive rate of pay as well as great opportunities to develop and grow in your role.

We are committed to ensuring everyone can flourish in their roles, and by doing this we offer top-of-the-range facilities across two core business locations. We have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English football. We are also delighted to have a world-class Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, Adobe FA Women's Championship, and Women's FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary. 

Your contract with The FA will specify a fixed location of either Wembley Stadium, St. George's Park or our Processing Centre unless the role is advertised as a home based contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.