We are seeking a friendly and personable Hospitality Host to join our team.
As a Hospitality Host, you will be the first point of contact for our guests, ensuring they feel welcomed and comfortable throughout their visit. You will play a key role in providing a positive and memorable experience for our guests by greeting them, showing them around the facilities, and being available to answer any questions or provide assistance as needed.
Key Responsibilities
- Warmly welcome guests upon arrival and ensure they feel valued and appreciated.
- Escort guests to their designated areas.
- Be readily available throughout the guests’ stay to assist with any questions, concerns, or special requests.
- Address any issues promptly and professionally, ensuring guest satisfaction.
- Coordinate with other team members and departments to ensure a seamless and pleasant guest experience.
Requirements
- Strong interpersonal and communication skills with a friendly and welcoming demeanour.
- Previous experience in a hospitality or customer service role is preferred but not essential.
- Ability to multitask and handle guest requests in a professional and efficient manner.
- Flexibility to work shifts, including evenings, weekends, and holidays as needed.
- A proactive and positive attitude, with a passion for providing excellent customer service.
- Strong attention to detail and the ability to anticipate guest needs.