1. The Department
Aston Villa Football Club has established itself as a Premier League, Champions League and Women’s Super League Club with Villa Park hosting world class talent. The Security and Matchday Safety Department are responsible for ensuring Villa Park is safe and secure.
We work to maintain the highest standards of crowd management, safety protocols, and legal compliance to create and deliver safe and enjoyable world-class events and experiences for guests.
2. The Role
We are seeking a dedicated and experienced Matchday Crowd Safety Manager to join our matchday operation. The role will be responsible for managing an area of the stadium's safety operation, leading teams of stewards and other operations such as catering and merchandising are aligned with the safety plan. You will need to ensure smooth collaboration and communication between teams, whilst maintaining operational efficiency and proactively addressing any potential issues. You will be responsible for implementing the Safety Officer's dot plan, managing the deployment of staff, and ensuring that safety procedures are effectively followed throughout the event.
3. The Person
You must be 18 years of age or over and hold a Level 4 Diploma in Spectator Safety Management. You will have a strong understanding and experience in crowd safety management within a stadium environment and possess strong organisational and planning skills, with the ability to adapt quickly to changing conditions in a fast-paced operational setting.
You will need to be able to handle and resolve difficult situations and request in a professional manner whilst delivering exceptional customer service. You will need to be comfortable delivering briefs and debriefs to a range of stakeholders. You must demonstrate the ability to supervise effectively in a busy environment along with a proven history of mentoring and developing supervisors and writing detailed post-event reports.
You will be familiar with event management and applicable legislation for venues and events is essential. You must be available to work home matches and other events which will include evenings and weekends.
As part of your application, please ensure you upload your CV.
For further information, the Role Profile and to apply please go to careers.avfc.co.uk/jobs
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.
We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding
Formed in 1874, Aston Villa Football Club is an English professional football club based in Birmingham. Known as the Villans, they play in the Premier League, and are known to be one of the founding members of the Football League, established in 1888.
With a storied and successful history, Aston Villa have won significant honours both domestically and in Europe, including the European Cup & European Super Cup 1982.
Located near Witton in Birmingham, Aston Villa have played at Villa Park since 1897. With a capacity of 42,788 and four stands - The North Stand, the Holte End, Trinity Road Stand and The Doug Ellis Stand - it is England’s 10th largest football stadium by capacity.
Aston Villa Train at Bodymoor Heath Training Ground based in Bodymoor Heath, Warwickshire. Opened in 2021 after a £6 million investment, it is recognised as one of the top training centres in the country with heavy influence in it's design taken from leading NFL teams in the United States, such as the Minnesota Vikings TCO Performance Center.