The Position
Reporting organizationally to the Country Senior Manager, the Host City, Volunteer Manager will help serve Volunteer efforts for the FIFA Club World Cup 2025TM and FIFA World Cup 2026TM that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 cities. This role will be responsible for driving the end-2-end volunteer journey at a Host City level, with a planning and operational focus on recruitment, training and Tournament delivery phases alongside the overarching management of the volunteer experience. The successful candidate will work in close collaboration with the wider FWC26 Volunteer Team to implement the wider FWC 2026 Volunteer strategy, alongside each specific Host City volunteer lead, ensuring a coordinated integrated approach and overall program effectiveness.
The main responsibilities of the Host City Volunteer Manager include:
• Develop and implement the local engagement, recruitment, training, and operational delivery plans of the specific city volunteer program for the FIFA Club World Cup 2025 and FIFA World Cup 2026.
• Liaise with local stakeholders in coordination with Host City leads to support in the implementation and execution of the volunteer program.
• Collaborate with various FIFA departments and external stakeholders to understand their specific city volunteer needs and provide appropriate support and resources accordingly.
• In close collaboration with the Volunteer Team, support centralized projects which impact all volunteers across the Tournament footprints.
• In coordination with Host City team, lead the operation of the city volunteer centre for: recruitment, training and tournament time requirements.
• Develop and implement comprehensive plans for the delivery of training for volunteers to equip them with the necessary skills and knowledge to carry out their assigned tasks effectively.
• Become proficient in the use of the FIFA Volunteer Platform to help manage and support the volunteer experience including availability, preferences, assigned role, communication, scheduling.
• Plan and execute the city volunteer appreciation initiatives, recognizing their efforts and dedication throughout the FIFA World Cup 2026.
• Manage and resolve any specific city volunteer-related issues (Host City and FIFA volunteers) or conflicts in a timely and professional manner, fostering a positive and inclusive volunteering environment.
• Collate and manage all applicable localized volunteer program information to ensure the Volunteer Contact Centre has all necessary answers to volunteer queries.
• Analyze data and metrics related to the specific city volunteer performance, feedback, and attendance to identify trends and areas for improvement.
• Implement continuous improvement strategies based on data analysis and feedback to enhance the efficiency and effectiveness of the volunteer program in their specific city.
• Oversee the Tournament experience of volunteers located at non-competition venues across the city, and support match day volunteer operations at the competition venue where required.
• In coordination with the relevant Functional Areas, liaise with external organizations or city supporters to coordinate additional volunteer support if required for specific events or activities during the tournament.
• Ensure compliance with relevant laws, regulations, and policies related to volunteer management and event operations in their specific city.
• Prepare regular reports and presentations for management and stakeholders, providing insights and updates on the specific city volunteer program's progress and performance.