Ticket Office Manager

CLUB RESPONSIBILITIES
▪ Continually work towards the Club’s corporate strategic goals.
▪ Communicate, promote, and protect the Club values to enhance a service-centered ethos and celebrate what makes SAFC unique.
▪ Attend all professional development events and actively engage in a personal development plan and integrated appraisal process.
▪ Ensure compliance with all policies and procedures in the Staff Handbook, including Equal Opportunity, Dignity at Work, and Health & Safety.
▪ Ensure the Club’s Safeguarding rules and regulations are always adhered to in accordance with current legislation.

CORE RESPONSIBILITIES/ACCOUNTABILITIES
• Oversee the day to day operation of the ticketing function
• Oversee away ticket allocations for home and away matches
• Oversee management of the direct debit process including follow up of bounced direct debits
• Management of Ticket Office staff including staff rotas
• Ensure ticketing information is up to date and accurate across all platforms
• Be accountable for all fulfilment activities and development of a customer service orientated function
• Develop all ticketing operations and systems via best practice policies and procedures
• Produce accurate, timely and insightful reports to internal stakeholders