Casual Retail and Ticketing Assistants

EXPERIENCE/QUALIFICATIONS REQUIRED

• 3 GCSE grades A-C (or their equivalent)
• Previous experience in working in customer service (eg within a retail environment)

Skills/Abilities Required

• Excellent telephone and customer facing manner

• Knowledgeable experience of providing first class customer service and customer care
• Strong numerical skills

Personal Attributes/Behaviours

• Enjoy working with the public; have a polite manner (both face to face and on the phone), believing in good customer service
• Confidence in varying situations, particularly in a sales environment
• Trustworthy and honest.
• An organised and methodical approach
• A positive ‘can do’ attitude always putting the customer first.
• Flexible with working hours to assist with out-of-hours stocktake and match days
• Able to work using own initiative and as a member of a team
• Able to work effectively under pressure and be resilient

Equality, Diversity & Inclusion

Wrexham Football Club are committed to ensuring that equality, inclusion, and diversity of opportunity is at the very heart of everything we do to ensure we provide fair and non-prejudicial access to the services across the Club. We uphold everyone’s freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee, volunteer, or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following ‘protected characteristics’: Age, Disability, Gender Reassignment, Marriage & civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal. 

The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and as we are under represented in these areas; we particularly welcome ‘entry level’ applications from women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability.  

Safeguarding and Safer Recruitment

Wrexham Football Club are committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the club and believes that the general wellbeing, welfare and safety of all children and vulnerable adults engaged in club activities is of the upmost importance. The Club will fulfil its responsibilities by ensuring it displays best practice in safeguarding matters – including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult, families, and the relevant local authority.

Having a criminal record will not necessarily bar a potential candidate from working with the Club. This will depend on the nature of the position and the circumstances and background of the offence(s) committed.    As an organisation using the Disclosure and Barring Service (DBS) to assess applicant’s suitability for positions of trust, the Club complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly.   Potential applicants need to check on the government website (https://www.gov.uk/tell-employer-or-college-about-criminal-record/what-information-you-need-to-give) whether cautions / convictions should be disclosed as part of their application. 

Please check out the Clubs website around Safeguarding and Safer Recruitment and Equality, Diversity and Inclusion here: https://www.wrexhamafc.co.uk/the-club