Front of House Assistant

Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London.

Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.

In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts, and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.

The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.

Tottenham Hotspur has:

• A clear strategy to develop talent from within its Academy, showcased by a strong track record of Academy players graduating to the first-team squad.
• A £100m state-of-the-art Training Centre that supports the Club’s ambition to attract, develop and retain the best talent.
• Commercial partnerships with globally recognised brands including AIA Group Limited (AIA), one of the world’s leading providers of life insurance services, and Nike, the world’s leading sports footwear and apparel company.
• A commitment to minimizing its environmental impact across Club operations, being named as the greenest in the Premier League for the past three years. Tottenham Hotspur is a signatory of the UN Sports for Climate Action Framework, committing to halve carbon emissions by 2030 and become net zero carbon by 2040.
• An award-winning Foundation that is renowned for creating opportunities to help enhance the lives of people in its local community through education, employment, health, and social inclusion programmes

JOB PURPOSE

The warm welcome from our team determines the first impressions clients and visitors have of the club.  The role of the Receptionist is to ensure that you provide the highest level of guest care and personal service to visitors, clients, internal stakeholders, parents, public, both the reception team, who will be coached and led by the reception manager are responsible in looking after all the reception areas, Training Ground & Academy, The Lodge, Lilywhite Offices.

KEY RESPONSIBILITIES

• Provide a warm, courteous, and prompt welcome on arrival for all visitors and staff
• Issue visitor passes using the agreed process and procedures
• Handle all incoming telephone calls / enquiries promptly
• Be reliable, flexible, honest and a strong advocate for Tottenham Hotspur
• Ensure that you are Security conscious
• Sort and distribute post
• Event set up, if required
• Radio communication
• Manage and coordinate room bookings
• Communicate visitor arrivals
• Handle visitor enquiries
• Recognised for handling stressful situations with a calm demeanour and pleasant manner
• Excellent communication and interpersonal skills with customer service orientation. Expert multitasker.
• Must be able to convey information effectively and with care.
• Be aware of relevant legislation to include health & safety and be security conscious
• Must be familiar with the operations at all sites.
• Immaculate personal presentation with a genuine smile

PERSON SPECIFICATION 

• Thinks ahead, generates innovative ideas
• Values & respects others, builds relationships, collaborates
• Gets things done, delivers to highest of standards, takes responsibility

SKILLS AND EXPERIENCE

• Written and verbal communication skills
• Customer service
• Multitasking and prioritising
• Dependability
• Basic training with Audio Visual and computer services

Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS and reference checks for this role.

Safeguarding is fundamental to the success in all that we do. Whilst this role does not require a DBS check, successful candidates are to be reminded that we may review the role and the requirements at a later date which could result in various background and DBS checks.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, or ethnic and national origins, religion or belief, or sexual orientation.