Membership Services Representative

Position Summary:

Columbus Crew is seeking a Membership Services Representative to ensure a positive overall fan experience and maintain season ticket memberships through the team’s passionate members and supporters. This is achieved through face-to-face interactions, consistent proactive touchpoints, and creating unique experiences and WOW moments. The position is responsible for providing first-class service including developing strong relationships with clients and identifying opportunities for business growth.

Essential Duties & Responsibilities:

• Identify opportunities for up-sells, add-ons, and referral business from clients as well as collaborate with sales representatives to maximize revenue
• Create and develop first-class rapport with Season Ticket Members, clients and supporters of Columbus Crew
• Serve as the primary point of contact for assigned Season Ticket Members
• Build strong relationships with Season Ticket Members through proactive communication including seat visits, phone calls, e-mails, off-site meetings and other channels   
• Develop and execute creative solutions with clients to ensure a high level of satisfaction with the Crew brand
• Assist in development and execution of membership benefits and programs
• Support match-day responsibilities including on-field program execution, membership service program execution and staffing coordination
• Support client base in teaching ticket utilization techniques
• Meet defined membership extension and new business goals
• All other duties as assigned

Required Skills, Experience & Abilities:

• College graduate (4) year degree required
• Minimum of 1-2 years of successful experience in sports, hospitality or entertainment is preferred
• High proficiency in building and maintaining positive relationships
• Ability to communicate effectively with a diverse population, including strong verbal communication skills
• Ability to establish priorities and manage time effectively
• Creatively find solutions to individual challenges and problems
• Ability to work independently, take initiative and willingness to learn
• Must maintain a professional appearance and demeanor at all times
• Proficient with Microsoft Office Suite, including Power Point, Word, Excel
• Proficiency with Salesforce and Archtics software preferred
• Sports and entertainment industry experience is preferred
• Ability to work a flexible schedule including evenings, weekends and holidays