Team Operations Manager

Founded in 1882, Tottenham Hotspur Football Club is an English Premier League and Women’s Super League Club, based in North London, with millions of global followers.

Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.

In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.

The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.

Tottenham Hotspur has:

• A clear strategy to develop talent from within its Academy, showcased by a strong track record of Academy players graduating to the first-team squad.
• A £100m state-of-the-art Training Centre that supports the Club’s ambition to attract, develop and retain the best talent.
• Commercial partnerships with globally-recognised brands including AIA Group Limited (AIA), one of the world's leading providers of life insurance services, and Nike, the world’s leading sports footwear and apparel company
• A commitment to minimizing its environmental impact across Club operations, being named as the greenest in the Premier League for the past three years. Tottenham Hotspur is a signatory of the UN Sports for Climate Action Framework, committing to halve carbon emissions by 2030 and become net zero carbon by 2040
• An award-winning Foundation that is renowned for creating opportunities to help enhance the lives of people in its local community through education, employment, health and social inclusion programmes

The Women’s team gained promotion for the 2019–20 WSL season after finishing second in the 2018–19 Women's Championship and has been a professional full-time set-up since.

The Club operates out of multiple sites, including the Training Centre in Enfield where all Women’s First Team training and coaching activities occur.

JOB PURPOSE

Tottenham Hotspur Women is a professional team which competes in the Barclays Women’s Super League, as well as domestically in The Women’s FA Cup and The FA Women's League Cup.

The Team Operations Manager will lead our matchday operations and facility management operations, including the first class planning of all matchday logistics, inclusive of organising and executing home and away fixtures, camps and tours, within a high-performing environment.

As well as ensuring all matchday statutory obligations and requirements are met in accordance with any regulations set by key stakeholders and company procedures in a professional, timely and effective manner.

Alongside this, the role holder will lead the safe and efficient day-to-day operations of the Women’s First Team facility and collaborate with the wider Training Centre Operations team.

KEY RESPONSIBILITIES

MATCHDAY OPERATIONS

• Responsible for first-class planning and delivery of all matchday administration, communications, and operations for the women’s first team.
• Lead logistics at each home and away matchday and manage the event operations team for home fixtures.
• Ensure the Club meets all matchday compliance and regulations set by all relevant governing bodies (e.g. the Women’s Super League, UEFA, The FA).
• Manage and collaborate on the vetting, recce and delivery of team travel, accommodation and logistics.
• Manage the engagement with oppositions, match officials, medical providers, Club officials and league representatives for each fixture.
• Liaise with staff at Leyton Orient and Tottenham Hotspur Stadium on fixture arrangements, matchday and stadium operations and logistics.
• Liaise with broadcaster(s) and the Stadium owner on operations and logistics for selected games.
• Lead the communication with staff and stakeholders and advise relevant personnel of the Club’s matchday obligations and responsibilities under the relevant regulations.
• Conduct regular reviews to identify opportunities for improvements and efficiencies.
• Lead and collaborate with key colleagues on planning and delivering Camps and Tour
• Responsible for uploading key information to systems and platforms used by governing bodies and the Club (e.g. IFAS, MOAS, Teamworks).
• Manage relevant operations budget.
• Collaborate with colleagues across the Club to forward plan fixtures at Tottenham Hotspur Stadium, taking into consideration men’s fixtures and 3rd party events.
• Administer the maintenance of an up-to-date fixture schedule, and distribution across the wider Club.
• Collaborate and distribute the women’s first team training weekly and monthly schedule.

FACILITY MANAGEMENT AND OPERATIONS

• Key contact for the management and efficient day-to-day operations of Western Field.
• Ensure we operate within the company policies and objectives, whilst building key relationships.
• Ensure that the Women’s First Team facility is a secure and safe environment for all employees, guests/visitors, and contractors.
• Build strong and positive relationships with suppliers and service providers, internal and external stakeholders.
• Maintain company integrity and confidentiality.
• Communicate in a timely, professional, and effective manner through various methods, including briefings/meetings and individual discussions.
• Take prompt action to effectively deal with issues and complaints according to company policy and established processes.

PERSON SPECIFICATION

PERSONAL ATTRIBUTES

• Thinks ahead, generates innovative ideas.
• Values & respects others, builds relationships, collaborates.
• Gets things done, delivers to highest of standards, takes responsibility.
• Organised, detail focused and able to manage multiple tasks simultaneously.
• Focused and composed while managing multiple demands and competing priorities.
• Receptive to feedback about own behaviour, strengths and areas for improvement, whilst comfortable to positively challenge others to go further.
• Build positive relationships and earn trust with key stakeholders.
• Motivated to find solutions and achieve the goal at hand.
• Displays a high level of customer service excellence and empathy.
• Able to actively contribute to, lead and be part of a high performing environment.

SKILLS AND EXPERIENCE

Essential

• Experience in Sport and/or Event Operations.
• Experience in Facilities Management and/or Logistics.
• Experience working across a multi-disciplinary team within a professional sports environment.
• Project management experience; with the ability to take ownership of projects and see them through to completion.

• Understanding of day to day football administration including the rules and regulations of the league and other competitions.

• Excellent communication skills, team-working and organisation skills.
• Ability to work to deadlines whilst prioritising workloads in a timely fashion.
• Able to provide oral and written information clearly and concisely.
• Up-to-date understanding of Child Protection and Safeguarding procedures.
• Strong IT skills (e.g. Microsoft Office and MS Teams).
• Valid UK Driving Licence.

Desirable

• A professional qualification in project or event management, business or operations.
• Exposure to adhering to confidentiality and data protection procedures.
• Financial and budget administration experience.

• Knowledge of systems such as MOAS, iFAS, Whereabouts, Teamworks.

• Engages in professional development, for example: Women in Football events/courses, mentoring.

The position will involve working irregular hours (e.g. evenings / Saturdays / Sundays / Bank Holidays).

Safeguarding is fundamental to the success in all that we do. Successful candidates are subject to various background, DBS and reference checks for this role.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.