Targeted Intervention Mentor

  • Crystal Palace FC
  • London, UK
  • 20 Feb, 2021
Full time Community

Job Description

1. Job Purpose

The Targeted Intervention Mentor (TiM) will work across the DIVERT Youth and Breaking the Cycle programmes in Croydon, Sutton, Bromley and parts of Lambeth. The main purpose of the role is to manage a caseload of young people who have either committed a first offense, are at risk of entering the criminal justice system or are engaging in criminal activity. The role will require the TiM to build a rapport with the young person and work over a 12-week period to mitigate some of the risk factors around their behaviours and to put together positive steps to avoid future offending. The role will also involve signposting young people to various activities, training and employment opportunities.


2. Principal Accountabilities/Responsibilities/Job Summary

The role of TiM will be primarily based out of offices at Selhurst Park Stadium however, the job holder will be expected to work remotely on a regular basis meeting with young people out in the community in the boroughs of Croydon, Bromley, Sutton and Lambeth.

The TiM will be leading on the Divert Youth and Breaking the Cycle Programme directly mentoring and managing a caseload of young people as well as coordinating key tasks across the programmes including management of the referral process, liaising with key partnership agencies and overseeing the work of part-time mentors. Another key focus will be to report participant progress, monitor and evaluate data and enhance the profile of the department.

Main roles and responsibilities including:

•             Deliver 1-2-1 person-centred mentoring interventions for young people across the Youth Divert and Breaking the Cycle Programme

•             Engage and build rapport with young people and support them to achieve their goals

•             Identify and build relations with stakeholders and key partners such as: Local authority and statuary services, Youth engagement team

•             Produce participant progress updates/ reports on a caseload of young people on a weekly basis

•             Liaise with parents, social workers and other key professionals around the progress of individuals

•             Contribute to the line management of part-time mentors, including holding regular team meetings

•             Create referral pathways for individuals, contacting external partners and liaising with other departments within the foundation

•             Oversee the foundation referral process and liaise with statutory agencies where necessary

•             Updating on-line monitoring and evaluation systems and completing monitoring reports for the Premier League and other funding partners

•             Measuring the impact of the programme through various measurement

Other roles and responsibilities:

•             Support the Targeted Intervention Manager in delivery of the Foundations’ Targeted Intervention Programmes

•             Support other foundations programme and events where necessary

•             Work with management to develop parenting support to the parents of mentees

•             Represent Palace for Life at all suitable meetings attached to the Targeted Intervention Programme

•             Liaising closely with other internal colleagues within the Foundation in sharing of good practice and cross working together

•             Support the creation of media information and case studies/good news stories to measure the impact of the programme

•             Lead on the administration elements of the programme including data collection & inputting and session compliance

•             To commit to other duties required in line with the responsibilities of the post


3.  Knowledge/Experience/Technical Skills



•             Possess a Youth Work or Mentoring qualification

•             Knowledge of issues that adversely affect vulnerable young people

•             Understands the importance of building and sustaining partnerships relevant to the projects


•             Working with hard to reach young people on a 1:1 mentoring capacity

•             Proven track record of managing multiple priorities across different projects

•             Building rapport with young people from challenging backgrounds

•             Be able to communicate with people across all level including internal staff and other statutory professionals

•             Proven track record of following stringent processes

•             Listening effectively and questioning where necessary to fully understand a person’s personal circumstances

•             Experience of data collection and monitoring frameworks.

•             Fulfilling administrative duties

Technical Skills

•             Working knowledge of Microsoft Office

•             Ability to record data and analyse results based on key programme outcomes

•             Contribute to report writing

Other Skills

•             Flexible approach to work, able to work out of hours, evenings and weekends

•             Ability to use own initiative.

•             Ability to work under pressure.



•             Possess a safeguarding qualification

•             DBS checked

•             Understand the hyper-local challenges in south London


•             Proven track record of working with disadvantaged groups including those who may be affiliated to a gang/ be criminally or sexually exploited

•             Experience of constructing meaningful case studies that show impact of work.

•             Working for a non-for-profit organisation

Technical Skills

•             Possess clean driving licence

•             Be able to produce support plans and risk assessments.

Other Skills

•             Experience of using data systems


b) Behaviours

Our Values:

  • TEAMWORK – we support everyone around us and treat them with respect, working together to achieve great results.
  • PRIDE – we are proud to represent Palace and aspire to be the best in everything we do.
  • INNOVATION – we are not afraid to try new things, we are creative and inspiring, always seeking new ways to progress.


Our behaviours:

  • We know why we’re here: we appreciate the unique influence we, as role models, have on young people and the wider south London community
  • We know where we’re going: we are clear on what we aim to achieve, as individuals and as part of the wider team at the Foundation and Crystal Palace FC
  • We communicate effectively: we listen to each other and keep colleagues fully informed of our work, sharing mistakes and challenges as well as successes
  • We respect: we seek to understand the challenges others face and treat our colleagues and participants how we expect to be treated ourselves
  • We are professional: we are punctual, reliable and aspire to the highest standards in everything we do
  • We take responsibility: we take ownership for own performance and put in our fair share of time and effort to support our participants and the rest of the team
  • We are always improving: We reflect, look to develop and evolve, to make things better for our team and the people we support
  • We are brave: We think outside the box, are not afraid to take measured risks, but know when to ask for help and support each other when things don’t go to plan
  • We share success: We are proud of what we do as a team and actively celebrate each other’s good work, sharing credit wherever it’s due.

How to Apply

Complete the Application Form and Equality and  Diversity Monitoring Form in full and return to


Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children, young people and adults at risk. The club fully accepts its responsibility for children, young people and adults at risk. Our aim is to ensure that safeguarding runs through every element of the work we do to ensure the welfare and well-being of all those who engage in our activities.

All children, young people and adults at risk have a right to be protected from abuse regardless of their age, gender, disability, sexual orientation, race, religion or belief. We believe that all adults working within the club, in any capacity, have a duty and responsibility to safeguard the welfare of children, young people and adults at risk.

We strive to do this by applying policy, procedures and best practice, engaging with the Premier League, FA and local authority partners to promote the safety and welfare of all those who engage in activities with the club. Our practice reflects statutory requirements and responsibilities. This allows our participants to enjoy any club activity in a safe, and inclusive environment.

The club expects all staff, players, volunteers, contractors and guests to share this commitment.



Crystal Palace Football Club endorses the principle of equality and will strive to ensure that everyone who wishes to be involved in the club whether as players, match-day fans, staff, board members, participants in foundation programmes and other people engaged with the club’s activities (for example, suppliers, corporate partners):

Has a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, without regard to their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation; and

Can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to enjoy their engagement at the club without the threat of intimidation, victimisation, harassment, bullying and abuse.

 Application Deadline: 8 March 2021