Targeted Intervention Officer

  • Crystal Palace FC
  • London, UK
  • 20 Feb, 2021
Full time Community Premier League

Job Description

Job Purpose

The successful candidate will work on the DIVERT programme based at Croydon Custody Centre. The programme aims to seek to start a conversation and get some meaningful engagement with young adults at that ‘teachable moment’ whilst they are in custody. They will complete a needs assessment with the client and then identify some effective interventions to make some positive changes in their lives.

The TiO will explain and direct a number of pathways for the individual to be referred to, this may be within the Palace for Life Foundation or with external partners. This will follow a long-term development plan to assist them in fulfilling their own goals, relating to education, employment and training. In addition to the Divert Programme the TiO will also be expected to work across the Targeted Intervention team to mentor young people across the Breaking the Cycle Programme.

The Targeted Intervention Officer (TiO) is not a member of Police staff, but will work alongside them whilst in the custody suite. Conversations are kept confidential between the TiO and client and it will not interfere with the Criminal Justice process. The job holder will receive full training and undergo a vetting process for the role.

Principal Accountabilities/Responsibilities/Job Summary

The role of a Targeted Intervention Officer will be mainly based at Croydon Custody Centre however, they will be expected to work from the office at Selhurst Park Stadium on occasion. The TiO will be working on a daily basis with detainees in custody and various other staff members of the Police family. The role will remain totally independent from the police investigation while delivering the DIVERT programme.

The TiO main responsibility is to successfully engage detainees in order to assess their motivation to make positive changes to their lives and to start an intervention plan to prevent them from re-offending. This process will begin whilst the detainee is in policy custody but may continue in the outside environment as you aim to create referral pathways for the individual.

We are seeking to recruit a self-motivated individual who is passionate about helping young adults in realising and achieving their goals and aspirations. The successful candidate must be able to work well independently but also as part of a wider team. They will act with professionalism, integrity and empathy at all times, as well as having great communication and interpersonal skills to engage with young adults and colleagues. The TiO will need a willingness to learn with a measured and consistent approach at all times.

Responsibilities include:

  • Work alongside Police and Police staff whilst in the custody centre
  • Engage and speak to detainees in custody and identity young adults who are willing to make positive changes in their lives
  • Build rapport and relations with individuals whilst in custody and be able to sell the benefits of the programme to young adults
  • Creating Personal Development Plans for individuals and supporting them to achieve their goals
  • Identify and build relationships with external partners such as: Local authority, Youth engagement Team, Gangs Team, the Premier League and other stakeholders
  • Create referral pathways for individuals, contacting external partners and liaising with other departments within the foundation

Other aspects of the role include:

  • Support the Targeted Intervention Manager in delivery of the Foundation’s Targeted Intervention Programmes
  • Liaising closely with other internal colleagues within the Foundation in sharing of good practice and cross-working.
  • Support the creation of media information and case studies/good news stories to measure the impact of the programme.
  • Lead on the administration elements of the programme including data collection & inputting and session compliance
  • Measuring the impact of the programme through various measurement tools
  • Updating on-line monitoring and evaluation systems and completing monitoring reports for the Premier League and PFA funding partners
  • Working closely with the Foundation safeguarding team
  • To commit to other duties required in line with the responsibilities of the post

Knowledge/Experience/Technical Skills



  • Understanding the barriers and risk factors that effect young adults in south London
  • Possess a Youth Work or Mentoring qualification


  • Dealing with members of the public and working in partnership with other departments and agencies
  • Communicating at all levels with a wide range of audiences
  • Working effectively and efficiently as part of a team, with minimal supervision
  • Working on their own, developing solutions and taking appropriate timely action to resolve them
  • Dealing with difficult situations or conflict
  • Maintaining strict confidentiality using tact and diplomacy where appropriate
  • Listening effectively and questioning where necessary to fully understand a person’s personal circumstances

Technical Skills

  • Working knowledge of Microsoft Office
  • Ability to record data and analyse results based on key programme outcomes
  • Monitoring and evaluating data and contributing to writing reports


  • A passion and interest in developing a career in the social change sector, particularly supporting young adults from challenging
  • Excellent interpersonal skills and ability to interact with clientele from a range of backgrounds
  • The ability to develop and maintain relationships with Police Staff, local authority contacts and youth engagement teams


  • Willing for appropriate vetting commensurate to role
  • A flexible approach towards working practice and working hours



  • Possess a safeguarding qualification
  • Possess a current DBS
  • Other youth organisations in south London


  • Working for a not-for-profit organisation
  • Working within a custody suite, prison or detention centre
  • Sharing information and knowledge

Technical Skills

  • Possess clean driving licence
  • Experience of using data systems


b) Behaviours

Our Values:

  • TEAMWORK – we support everyone around us and treat them with respect, working together to achieve great results.
  • PRIDE – we are proud to represent Palace and aspire to be the best in everything we do.
  • INNOVATION – we are not afraid to try new things, we are creative and inspiring, always seeking new ways to progress.


Our behaviours:

  • We know why we’re here: we appreciate the unique influence we, as role models, have on young people and the wider south London community
  • We know where we’re going: we are clear on what we aim to achieve, as individuals and as part of the wider team at the Foundation and Crystal Palace FC
  • We communicate effectively: we listen to each other and keep colleagues fully informed of our work, sharing mistakes and challenges as well as successes
  • We respect: we seek to understand the challenges others face and treat our colleagues and participants how we expect to be treated ourselves
  • We are professional: we are punctual, reliable and aspire to the highest standards in everything we do
  • We take responsibility: we take ownership for own performance and put in our fair share of time and effort to support our participants and the rest of the team
  • We are always improving: We reflect, look to develop and evolve, to make things better for our team and the people we support
  • We are brave: We think outside the box, are not afraid to take measured risks, but know when to ask for help and support each other when things don’t go to plan
  • We share success: We are proud of what we do as a team and actively celebrate each other’s good work, sharing credit wherever it’s due.



Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children, young people and adults at risk. The club fully accepts its responsibility for children, young people and adults at risk. Our aim is to ensure that safeguarding runs through every element of the work we do to ensure the welfare and well-being of all those who engage in our activities.

All children, young people and adults at risk have a right to be protected from abuse regardless of their age, gender, disability, sexual orientation, race, religion or belief. We believe that all adults working within the club, in any capacity, have a duty and responsibility to safeguard the welfare of children, young people and adults at risk.

We strive to do this by applying policy, procedures and best practice, engaging with the Premier League, FA and local authority partners to promote the safety and welfare of all those who engage in activities with the club. Our practice reflects statutory requirements and responsibilities. This allows our participants to enjoy any club activity in a safe, and inclusive environment.

The club expects all staff, players, volunteers, contractors and guests to share this commitment.



Crystal Palace Football Club endorses the principle of equality and will strive to ensure that everyone who wishes to be involved in the club whether as players, match-day fans, staff, board members, participants in foundation programmes and other people engaged with the club’s activities (for example, suppliers, corporate partners):

Has a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, without regard to their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation; and

Can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to enjoy their engagement at the club without the threat of intimidation, victimisation, harassment, bullying and abuse.

 Application Deadline: 8 March 2021.