Casual Welfare & Safeguarding Officer

Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London.

Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.

In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts, and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.

The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.

Tottenham Hotspur has:

• A clear strategy to develop talent from within its Academy, showcased by a strong track record of Academy players graduating to the first-team squad.

• A £100m state-of-the-art Training Centre that supports the Club’s ambition to attract, develop and retain the best talent.

• Commercial partnerships with globally-recognised brands including AIA Group Limited (AIA), one of the world's leading providers of life insurance services, and Nike, the world’s leading sports footwear and apparel company.

• A commitment to minimizing its environmental impact across Club operations, being named as the greenest in the Premier League for the past three years. Tottenham Hotspur is a signatory of the UN Sports for Climate Action Framework, committing to halve carbon emissions by 2030 and become net zero carbon by 2040.

• An award-winning Foundation that is renowned for creating opportunities to help enhance the lives of people in its local community through education, employment, health and social inclusion programmes.

You will play an important role in ensuring that the welfare and safeguarding needs of visitors are met by providing a safeguarding presence at football matches and all other major third-party events. This role will be based at either the Tottenham Hotspur Stadium or Brisbane Road, home ground of the Tottenham Hotspur Women’s First Team 

You will be managed by the Senior Event Safeguarding Lead and will work in partnership with the event safety team, stewards, and stadium medical team ensuring that all welfare/safeguarding concerns are responded to in a timely manner, and where required escalate concerns to the most appropriate person and/or agency. Officers will ensure that all concerns are accurately recorded and referred to external services if required. 

As a welfare and safeguarding officer, you will be responding to concerns identified within the stadium, as well as being mobile presence throughout the game, proactively identifying welfare concerns. The ideal candidate must be able to complete all physical requirements of the job with or without reasonable adjustments.  

KEY RESPONSIBILITIES

• Attend all pre-event briefings (3 hours prior to the commencement of the event) 

• Attend all post-event de-briefings after stadium closing  

• Championing safeguarding across the stadium by supporting staff in recognising, responding, recording, and referring safeguarding incidents. 

• Respond to welfare/safeguarding incidents across the stadium as directed by the Event Safeguarding Lead  

• Patrolling the stadium and being proactive in noticing welfare safeguarding concerns  

• Receiving reports of safeguarding concerns/disclosures and reporting back to the Event Safeguarding Lead to decide the best course of action 

• Assessing and deescalating welfare and safeguarding situations  

• Record welfare/safeguarding concerns onto the Club’s electronic safeguarding reporting system 

• Oversee and support key areas of children and family activities (child mascots, ball attendants, Chirpee’s parade, flagbearers and sensory room etc.…) 

• Responding to the immediate well-being of anyone at risk of harm. 

• Work as part of the wider stadium team i.e. Stewards, Safety Team, and Events Team

PERSONAL ATTRIBUTES

• Thinks ahead, generates innovative ideas
• Values & respects others, builds relationships, collaborates
• Gets things done, delivers to highest of standards, takes responsibility

SKILLS AND EXPERIENCE

Essential 

• A demonstrable ability to pro-actively risk manage, and respond flexibly and appropriately to challenging circumstances  

• Recognised qualification/CPD in safeguarding/PREVENT duty at Designated Officer level 3 and/or above.  

• Experience of responding to and managing Welfare/Safeguarding concerns  

• Demonstrable transferable skills from previous career/roles 

• A demonstrable ability to advise and support a range of professionals with safeguarding matters, arriving at the best decisions to ensure good outcomes for children and adults at risk of harm 

• A demonstrable ability to influence the actions of others by maintaining clear professional boundaries and setting high standards of expectations  

• Good IT skills and ability to create & maintain accurate records within the Club’s Safeguarding case management system.  

• Able to communicate with a diverse range of people, creating a rapport. Personable and professional conduct  

• Ability to remain calm under pressure  

Desirable  

• Football Association safeguarding qualification or an equivalent sport related safeguarding qualification  

Safeguarding is fundamental to the success in all that we do. Successful candidates are subject to an enhanced DBS check with child’s barred list.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, or ethnic and national origins, religion or belief, or sexual orientation.