Merchandise & Retail Operations Internship

  • Forward Madison FC
  • Madison, WI, USA
  • 13 Feb, 2021
Intern Retail Sales Stadia & Operations

Job Description

Job Description: Merchandise and Retail Operations Intern
Reports to: (Director of Merchandise)
Internship Dates: Due to the length of the FMFC season, our internships run from end of March - end of season (usually October). We ask our interns to make the commitment for this period of time as they will get the most out of the experience to be part of a full season.

Merchandise and Retail Operations Internship

Forward Madison FC is seeking an energetic individual to assist with retail and operations side of the business. This role will report directly to the Forward Madison FC Merchandise Manager. In this role, you will not only get exposure to the retail side of sports, but the operations side as well. This is an internship that will be fast paced, hands on, and will allow you to work closely with several of the company’s business units. One of the primary responsibilities of this role is ensuring that all consumers have a memorable experience that exceeds their expectations in retail.

Primary Duties: 
  • Ensure customers receive the highest level of customer service each time they shop with FMFC
  • Oversee day to day operations of retail store 
  • Identify key trends/consumers of the store 
  • Assist in store sets and any special merchandise activations 
  • Understand and execute company directives to align with overall store strategies 
  • Assist with training staff in sales strategies, customer service, POS usage, and game day roles
  • Support buying team in day to day inventory tracking 
  • Manage website, order fulfillment, and sales tracking via FMFC ecommerce shop 
  • Work both in groups and independently to create visual merchandising arrangements in store 
  • Collaborate with other interns and full-time staff on special events, projects, and gamedays
  • Manage game day staff in season on game days and assist in team store scheduling 
  • Understand and be able to lead the customization process of jerseys sold in the store 
  • Upkeep the overall store cleanliness, brand standards, and store check list
  • Other duties assigned by Director of Merchandise Sales and Forward Madison FC Merchandise Manager

Required Skills:
  • Strong customer service skills 
  • Ability to problem solve
  • Excellent communication skills 
  • Creative eye, attention to detail, ability to adapt on the run
  • Ability to lift 40 lbs
  • Retail background preferred
  • Strong organizational skills

Internships run from approximately March 2, 2021 until the end of the 2021 season (approx. October 2021).  Due to the uncertainty regarding sports in Madison, the internship start date is to be determined and Forward Madison has the right to end said internship prior to the end of the 2021 season. The interns work directly with the management staff. All Interns must receive college credit for this internship OR this internship must qualify for a graduation requirement. Interns will receive a stipend. We don't cover any relocation expenses, etc. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.