Manager, Stadium Wayfinding Signage, FIFA World Cup 2026

  • FIFA
  • Miami, FL, USA
  • 19 Jul, 2024
Full time Leadership & Management

Job Description

Sitting within the Operations Department (alongside Fan Operations, Venue Management, Team Services, Media Operations and Competition Management), Dressing and Signage aims to deliver the most outstanding look and feel project in event history.  
Reporting to the Head of Dressing and Signage with day-to-day oversight from the Senior Dressing and Signage Manager, the Stadium Wayfinding Signage Cluster Manager – USA East will be a fundamental member of the team responsible for delivering the Dressing and Signage project for the FIFA Club World Cup 2025 and FIFA World Cup 2026.  
The successful candidate will be initially responsible for the technical development of wayfinding signage guidelines and principles in collaboration with the contracted provider(s), department senior team and the other Wayfinding Signage Cluster Managers.  Subsequently, the candidate will be responsible for directly overseeing the wayfinding signage planning and implementation at stadiums in the eastern region of the United States.   

In all aspects of their role, they will ensure that key project deliverables and deadlines are met and will be required to input into strategic project decisions taken by senior members of the team.  They will oversee contracted provider operations within their cluster, ensuring that they are managed efficiently while monitoring budgetary spend within agreed limits.  In addition, they will take guidance from other wayfinding cluster managers to ensure that precedents and strategic directives from the Head of Dressing and Signage and Senior Dressing and Signage Manager are followed as required by the members of the team. 


The main responsibilities of the Stadium Wayfinding Signage Cluster Manager for the FIFA Club World Cup 2025 and FIFA World Cup 2026 include:   ·       
  • Contributing to the delivery of a world class dressing and signage project for all target groups attending matches of the FIFA Club World Cup 2025 and FIFA World Cup 2026.
  • Providing expertise in assisting in the compilation of technical wayfinding signage guidelines, principles and templates.      
  • Inputting into the development of the wayfinding signage system(s) used to assist with the planning of the project.        
  • Providing strategic input into the development and implementation of the wayfinding signage kit of parts to be utilized at all official sites.        
  • Overseeing the wayfinding signage planning and implementation at assigned stadiums in the eastern region of the United States.        
  • Working with other Cluster Managers ensuring that precedents are followed to guarantee consistency across all tournament stadiums. ·       
  • Oversight of contracted provider planning, production and implementation for all sites within the assigned cluster.        
  • Constant monitoring of the budgetary impact of allocated wayfinding cluster operations and reporting updates to senior department members.      
  • Adhering to project deadlines and deliverables as instructed by senior members of the department.      
  • Daily liaison with other members of the wider Dressing and Signage team to ensure efficient planning and delivery is optimized at all stages of the project.       
  • Liaising with site owners and operators as required to gain approval on implementation plans.       
  • Attending domestic and if required, international, department-specific and organization site visits at both assigned sites and potentially additional official sites.       
  • Acting as the main wayfinding point of contact for Dressing and Signage Venue Managers and other Functional Area Venue Managers within the assigned cluster during the implementation phase of the project.       
  • Assisting with the recruitment of Dressing and Signage project team members in collaboration with the senior department leads if required.
  • Ensuring the needs of internal FIFA functional areas are captured and delivered against within the assigned cluster.        
  • Contribution to project management and knowledge management initiatives including event debriefs, and knowledge capture and documentation activities. 


  Education & Qualifications
  • University degree in appropriate subject (or adequate training/vocational education). 
Other desirable attributes include:

  • Team Player, willing to work to tight timelines. 
  •  Solution oriented. 
  •  Problem solving and conflict resolution skills. 
  • Positive attitude, patience and persistence. 
  • Ability to prioritize and handle large workload efficiently at peak times. 
  •  Ability to work under pressure and stress. 
  • Sound judgement and prioritization of tasks.  
  • International, cross-cultural work experiences preferred. Experience or knowledge of local culture will be an added benefit. 

  Work Experience
  • Minimum 2 years of tangible experience in delivering wayfinding signage projects for events of a similar scale to FIFA World Cup 2026 (e.g. previous FIFA World Cups, Olympic Games etc.) or a minimum 4 years experience managing major sports events in a role that included the delivery of comprehensive wayfinding and signage related activities.
  •  Experience in devising technical guidelines and wayfinding signage kit of parts for large-scale events.
  •  A comprehensive understanding of the technical aspects of delivering dressing and signage projects (i.e. production methods, installation techniques, materials etc.)   
  •  Budget management experience on complex and multi-faceted events and projects.
  • Experience in managing Wayfinding and Signage providers of services for world-class events or projects.
  • Knowledge of event planning, requirements and event project management processes for large sporting events.
  • Experience in the development and integration of operational plans.
  • Significant Stakeholder Management experience across multiple organisations and departments.
  • Fluent in English. Spanish and/or French proficiency is a plus
  • Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
  •  The role will require extensive use of the appointed Dressing and Signage Supplier(s) project, content and scoping management systems so a readiness to learn new technology processes, systems and programs is essential.

About FWC2026

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.