Stadia & Operations
Professional soccer has been a part of Minnesota for over four decades and Minnesota United is at the forefront of growing the game at all levels. From the first team to the front office to the Youth Development Program to our work throughout the Twin Cities, the club’s goal remains the same: to inspire and unite our community through the world’s game. We’ll accomplish this through a culture built on accountability, respect, excellence and honesty and by creating a fan experience and connection to the community second to none. In addition to a fast-paced environment with hard-working, collegial, engaged coworkers, we offer generous benefits, a forward-thinking culture, and the opportunity for career growth. When it comes to our employees, we value passion, dedication, diversity, resilience and teamwork.
Job Description The Ticket Operations Coordinator is a full-time position focused on assisting the Ticket Operations Department with season tickets, individual games and various other events. The Ticket Operations Coordinator also assists in supervising part-time Ticket Office staff. This position reports to the Manager of Ticket Operations.
Assist with the administering day-to-day operations of the Ticket Operations Department, including building promotional codes, inventory management and various daily duties
Assist with training and supervising Ticket Office staff/MNUFC staff during home games by answering questions and assisting with customer issues
Complete daily ticket sales reports and distribute as needed
Demonstrate excellent customer service skills, including responding promptly to customer needs and requests for assistance
Perform and execute system maintenance on SeatGeek
Assist Guest Experience staff with deployment of ticket scanners
Assist in training and development of sales staff on SRO/ SeatGeek
Other duties may be assigned by the Ticket Operations Manager
1 - 2 years of related experience and/or training or equivalent combination of education and experience
Ticket Operations background preferred
Strong interpersonal and customer service skills, team orientation and the ability to communicate effectively at all levels
Ability to operate computerized ticketing system
High level of demonstrated professionalism and integrity
Ability to problem solve and solutions minded thinker
Exceptional attention to detail and strong analytical skills
Ability to work flexible hours including daytime, evening, weekends, and holidays
MNUFC is a professional soccer club playing in Major League Soccer (MLS), the top tier of soccer in North America, and which operates under the oversight of the U.S. Soccer Federation, a member of FIFA. The Club is headquartered in Golden Valley, MN. Soccer operations are located at the MNUFC Training Center in Blaine, MN and the team plays its home matches at Allianz Field in St. Paul, MN.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.