Specialist, Stadium Configuration Ticketing, FIFA World Cup 2026

  • FIFA
  • Miami, FL, USA
  • 17 Jul, 2024
Full time Stadia & Operations Ticketing

Job Description

The Supervisor, Stadium Configuration Ticketing will be a key member of the FIFA26 Commercial team, and work in close collaboration with FIFA Zurich key collaborators and other key individuals responsible for the delivery of the stadium and non-stadium ticketing facilities that will service millions of ticket holders and will oversee the implementation of the logistics strategy for the production of tickets in the host countries. 

THE POSITION

Reporting organisationally to the Stadium Configuration Manager, the Stadium Configuration Specialist will be a key member of the FIFA26 Ticketing team, and work in close collaboration with the Configuration and Inventory team in Zurich and other key individuals responsible for the management of Ticketing inventory, seating plans and its maintenance in the Ticketing System. Ensuring data accuracy throughout the planning phase and during the FIFA World Cup 2026. 

The main responsibilities and oversights of the Specialist, Stadium Configuration Ticketing for the FIFA World Cup 26™ include:  

  • Assist the team in building complete and accurate seating plans in the ticketing system for selected FIFA tournament venues in the host country       
  • Assist in the implementation of all necessary seating information and configuration of spectator flows, price categories and seat allocations and carries out required updates       
  • Maintain on day-to-day basis seating maps and configurations within the ticketing system throughout all stages of FIFA tournaments and applies changes as required 
  • Ensures data integrity and accuracy of all seating information and configuration 
  • Carry out seat assignment processes in the ticketing system       
  • Support team to liaise with other functional areas in the planning of seating configuration and spectator flow for selected venues        
  • Assess and analyse maps and plans of FIFA tournament venues to identify gaps and changes to be applied in the seating plans and configurations        
  • Carry out onsite seat inspection visits to fully validate seating plans as built in the ticketing system with the actual venue seating        
  • Support the overall management of ticketing inventory by conducting quality assurance measure for both ticket quotas and seat allocations       
  • Support administrating allocations and additional ticket requests during the tournaments
  • Support general ticketing operations for FIFA events 

YOUR PROFILE

Education & Qualifications
• Bachelor degree or similar level of education
• Highly accurate and detail-oriented working style, technology minded, efficient and accountable team player
• Ability to adapt to working with different environment and time zones
 degree or similar level of education

Work Experience
• 1-3 years of professional experience
• Ticketing operations experience of advantage
• Experience in working with CAD technical drawings considered as a plus

Languages
• Fluent in English. Spanish and/or French proficiency is a plus

Technology
• Proficient in MS Office (Excel, Word, PowerPoint,  Sharepoint, Teams) and planning software and online collaboration tools
• Experience in working with Ticketing Systems such as Secutix of an advantage

About FWC2026

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.