Content Officer

  • West Ham United FC
  • West Ham, London, UK
  • 30 May, 2024
Full time Digital Journalism/Content Media Premier League

Job Description

Company Description

At the heart and soul of London since 1895 West Ham United is a dynamic, fan-focused football Club constantly moving forward but always with an eye on the past.

Our home at the London Stadium has a capacity of 62,500 making it one of the biggest club Stadia in the country however our tickets are the lowest priced for London based clubs in the Premier League, echoing objectives to create Affordable Family Football.

In 2018, our Women's team gained a professional status for the very first time, jumping 2 divisions and competed in the Women's Super League (WSL), the premier division of women's football in England. After finishing a respectable 7th, the team enjoyed particular success in the FA Cup reaching the final of the competition, eventually being beaten by 2017 winners Manchester City.

In April 2019, we opened our brand-new Academy facility based at Chadwell Heath which will help to bring through some of the very best talents in the area, the recent emergence of First Team Players Declan Rice and Ben Johnson are a testament to the work already being done at the Academy.

On the business side, we are continuing to create a Stadium our supporters can call home, with the renaming of the Billy Bonds Stand and Claret and Blue pitch surrounding amongst the latest developments. Additionally, the Club has achieved the Disability Confident Leader status.

The Club employees a constantly growing workforce of approximately 300 core staff and 500 Foundation and events staff, and is a truly unique place to work. We welcome talented individuals who will thrive in our ambitious organisation.

In October 2023, West Ham United was awarded the Advanced level of the Premier League Equality, Diversity and Inclusion Standard, recognising the Club’s ongoing dedication and commitment to equality, diversity and inclusion (EDI). It is the second time West Ham United has received the award, which is the top accolade that can be achieved by Premier League clubs, having first been presented with the Advanced level in 2020.


The award-winning West Ham United Foundation (WHUF) is seeking a Content Officer to promote and showcase the organisation’s outstanding work in the community.

Reporting to the Head of Marketing and Communications, the Content Officer will be part of the West Ham United Foundation’s central team, working with colleagues across the Club, and responsible for delivering and analysing multi-channel content to grow awareness and engagement across a range of audiences, in line with the organisation’s aims.


The successful candidate will have experience delivering content, be able to work independently and as part of a team to meet set objectives, manage multiple priorities and establish good working relationships.


Main Responsibilities

· Plan, create, deliver and monitor content across the Foundation’s platforms, meeting deadlines.

· Work with colleagues across the Club and Foundation, as well as partners, stakeholders and ambassadors, to produce engaging content to demonstrate the breadth of the Foundation’s work and showcase positive impact.

· Create and proof-read content to be used internally and externally, including but not limited to: news, website pages, match day programme articles, emails, social media posts, graphics and reports.

· Co-ordinate the Foundation’s social media channels, boosting engagement.

· Support the Foundation’s overall aims and objectives in line with the marketing and communications strategy.

· Identify opportunities to promote the efforts and success of the Foundation and see all activities through to completion.

· Assist Foundation events, campaigns and player engagement activities as a member of the central team.

· Support the administration and maintenance of policies, procedures and frameworks. Maintaining up to date monitoring, databases and key performance indicator decks, and adhering to relevant guidance.

· Consistently maintain a high quality of output, in line with Club and Foundation standards.

· Work collaboratively with others including colleagues, partners, stakeholders and agencies.




  • Creative, analytical and dynamic
  • Experience of effectively using social media and analytics in a professional capacity
  • Good time management
  • Excellent written and verbal communications with strong attention to detail
  • Availability to work flexible hours on evening and weekends when required
  • Ability to manage a diverse workload
  • A genuine team player with good inter-personal skills
  • Comfortable dealing with a variety of partners and stakeholders
  • Ability to connect with audiences in a meaningful way



  • An understanding of the third sector
  • Licence to drive and access to a car
  • Photography skills
  • Videography skills
  • Familiarity with design tools such as Canva

Other information

EDI Statement

Our club's history is rooted in a solid commitment to equity, diversity, and inclusion, and we openly strive to be leaders in promoting EDI values. West Ham United is tactical in its approach to addressing inequity and prioritising the undertaking of meaningful and lasting change for all.

We prioritise removing barriers to attracting and engaging the best talent from all communities. We are proactive in creating equal access to opportunities and benefits for everyone and a discrimination-free environment where everyone experiences being treated with dignity and respect regardless of their background, circumstances, or protected characteristics.


At our Club and Foundation, we advocate a proactive approach to ensure every child and adult has the right to experience safety and be treated with care, respect, and dignity. Therefore, we prioritise protection from harm and promote safeguarding good practice and compliance as an integral part of all our operations and engagement. This includes conducting robust, safer recruitment checks to identify any potential risks associated with individuals who may pose a threat to children or adults who are at risk of harm.

Staff must follow the Club’s Safeguarding reporting procedures to report without delay allegations of abuse, poor practice, or anything else that is or may impact the welfare of a child, young person, or adult at risk. After contacting and taking guidance from the Safeguarding Team, staff must use the Club’s Child Protection Online Management System (CPOMS) to record the concern within 24 hours unless directed otherwise.