Specialist, Ticketing System Configuration, FIFA World Cup 2026

  • FIFA
  • Miami, FL, USA
  • 27 May, 2024
Full time Maintenance Ticketing

Job Description

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. 

THE POSITION

Reporting organisationally to the Head of Ticketing Operations, the Ticketing System Configuration Specialist will be a key member of the FIFA26 Ticketing and Hospitality team, and work in close collaboration with the Ticketing Product Managers in Zurich and other key individuals responsible for delivering the ticketing system.  The main responsibilities and oversights of the Ticketing System Configuration Specialist for the FIFA World Cup 26™ include:      
  • Process ticketing system configuration requests from various teams or users according to an agreed schedule       
  • Ensure that requests align with the ticketing system capabilities and organizational policies        Address user queries and troubleshoot issues related to system configuration        
  • Maintain accurate and up-to-date documentation of system configurations        
  • Collaborate with different teams to understand their specific configuration needs     
  •  Provide guidance and support to users in understanding system features      
  • Conduct quality checks on configured elements to ensure accuracy and functionality        
  • Report and address any issues or discrepancies identified during quality assurance       Communicate changes in system configurations to relevant stakeholders       
  • Verify that proper authorization is obtained for configuration modifications       
  • Collaborate with testing teams to ensure proper testing of configuration changes        
  • Use feedback to identify areas for improvement and optimization
  • Assist in managing and resolving incidents related to system configuration 

YOUR PROFILE

 Education & Qualifications
  •  Bachelor degree or similar level of education
 
Work Experience
  • 3-5 years of experience in a similar role 
 
Languages
  • Fluent in English
 
Technology
  • Proficient in Excel / Word / PowerPoint
  • Familiarity with HTML and CSS
  • Experience in a ticketing system would be a strong asset
  • Familiarity with SQL would be an asset

About FWC2026

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.