• Stoke City Football Club
  • Stoke-on-Trent, UK
  • 14 May, 2024
Part time Administration

Job Description

Stoke City Football Club of the English Football League is looking for a part time Receptionist to support its Facilities operation at the bet365 Stadium. 


Reporting to the Head of Facilities the successful applicant will be joining our small but effective team serving as the initial point of contact for all visitors, clients and callers to the bet365 Stadium.


Main Responsibilities


·         Greeting and welcoming visitors to the Stadium in a professional and courteous manner.

·         Answering calls promptly and directing them to the appropriate department or individual.

·         Dealing with any queries in an efficient and professional manner, either in person, on the telephone or via email.

·         Managing the visitor’s book, signing guests in and out as well as issuing security passes as necessary.

·         Assisting the Facilities Department with administration duties as necessary.

·         Sorting, recording and preparing outgoing mail for collections.


Key Skills and Experience


·         Excellent customer service and communication skills.

·         Ability to multitask.

·         Excellent interpersonal skills.

·         Basic IT skills, including knowledge of Microsoft 365.

·         Previous experience in a relevant area is desirable.


 The position will be offered on a part time basis, Monday to Friday. Shifts will generally be either 08.00-13.00 or 12.30-17.30 on a rotating weekly basis.


In additional the ideal candidate will also be available to work evenings and weekends on a rota basis to cover matchday fixtures and other adhoc events at the bet365 Stadium. 


All relevant training will be provided.


This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment.  Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.


To apply, please complete and return the application form which can be obtained via our website along with your CV and a covering letter, to Human Resources, SCFC Jobs, bet365 Stadium, Stanley Matthews Way, Stoke-on-Trent, ST4 4EG or email to quoting ‘REC2405SCFCW’ in the subject line. Alternatively, telephone the Human Resources Department on 01782 592227 for an application form.


Closing date for applications is 31st May 2024.


Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.


By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at


The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.