Coordinator, Operational and Client Planning, FIFA World Cup 2026

  • FIFA
  • Miami, FL, USA
  • 19 May, 2024
Full time Coordinator

Job Description

Sitting within the Strategy and Planning Department, Planning and Integration (along with Government Relations, Host City Management, Human Rights, Sustainability and Venue Business Strategy) aims to deliver the most engaging, innovative, and accessible World Cup experience for all players, fans, partners, and the community.    

Reporting organizationally to the Head of Client & Operational Planning, the Operational & Client Planning Coordinator is responsible for coordinating the delivery of integrated planning activities for the FIFA World Cup 2026 and supports the development of the operational capability in USA, CAN and MEX, by ensuring that planning activities take place in the right order, at the right time, with the right pace and the right people.


The main responsibilities of the Operational and Client Planning Coordinator include:  
  • Coordinate the development, implementation and review of end-to-end client journeys working with internal and external stakeholders
  • Capture, update and monitor client group service level requirements and priorities 
  • Support the development of Function, Venue and Tournament concept and operational plans
  • Develop methods to integrate client service planning with operational planning requirements
  • Support Functions operating in each venue to ensure alignment of Function plans with venue plans
  • Develop policies and procedures that are applicable to all Functions and support the integration of Function specific policies and procedures
  • Provide reporting and updates to Function leads on the status and progress of operational planning, policy & procedure development and contingency planning
  • During the Tournament, the role will transition into day-to-day coordination of Tournament Operations and all aspects related to the resolution of issues


  • Bachelor’s Degree or similar level of higher education in business, project management or a related field
  • Experience of complex projects/operations at the national and/or international level
  • A working knowledge of major event management and event operational functions 
  • Experience in stakeholder communication and consultation
  • Experience in structuring and analyzing large amounts of data
  • Ability to identify key information requirements and effective communication/ visualization methods
  • Ability to manage multiple projects concurrently and under pressure 
  • High level of presentation and communication skills
  • Fluent in English. Spanish and/or French proficiency is a plus
  • Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

About FWC2026

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.