Director, Venue and Game Operations

  • Indy Eleven
  • Indianapolis, IN, USA
  • 06 Feb, 2021
Full time Events Leadership & Management Stadia & Operations

Job Description

Overview: Indy Eleven Professional Soccer is seeking a highly motivated and organized applicant to fill the Director, Venue and Game Operations role. This position will be responsible for all gameday logistics, staffing for home games, and ensuring the venue is set-up, clean, and organized for gamedays. 

Primary responsibilities will include, but are not limited to:
  • Plan, prepare, and execute all game operation activities. 
    • Oversee event setup and all game logistics, including parking and gate operations. 
    • Create and manage Operations budget, working creatively to maximize cost efficiencies. 
    • Coordinate with other departments and stadium vendors to assure venue readiness for all events. 
    • Develop and direct game presentation, special events and promotions, including pregame, halftime, and postgame activities. 
    • Coordinate with public safety, security, and emergency management in partnership with the venue and related vendors. 
    • Oversee all audio and visual elements on gameday. 
  • Coordinate the set-up, tear down, and maintenance of the facility for each event. This will include, but is not limited to, coordination with both the Corporate Partnerships and Marketing departments, opening the suites, preparing the concourse, restrooms, gates, and games.
  • Develop and implement fan policy guidelines, gameday employee handbook, and company emergency plan.
  • Assist in and/or creating emergency action plans for the venue and relay to staff, as necessary.
  • Supervise event security and medical crews. This includes, but is not limited to, managing contracted services, billings, call times, numbers, and the correct implementation of venue policies. 
  • Manage relationships with all venue partners including: 
    • Liaise with venue management for facility use, vendor access, and emergency management. 
    • Coordinate partnerships and negotiating contracts with vendors for key stadium services, such as; security, parking, gameday staffing, and trash management. 
  • Hire, train, develop, and mentor gameday associates and any related operations personnel.
  • Organize and control facility storage areas.
  • Maintain a positive working relationship with all departments.
  • Develop and maintain sales/trade accounts.
 
Other duties/responsibilities include: 
  • Provide excellent customer service while addressing fan complaints/issues.
  • Coordinate with Marketing and Corporate Partnerships departments the arrival, storage and dispensing of promotional items.
  • Coordinate and monitor department work schedules.
  • Other duties as assigned.
 
Skills and abilities:
  • Excellent written and verbal communication skills
  • Ability to multitask in a stressful environment
  • Strong attention to detail and accuracy
  • Ability to lift up to 50 lbs
  • Ability to remain standing for long periods of time and walk long distances
  • Excellent people and customer service skills
  • Coachable, willing, and able to learn quickly
  • Ability to work up to 14 hours on a game day and up to 80 hours a week on selected times of game days
  • Ability to work weekends and holidays as needed
 
Minimum qualifications: 
  • Bachelor’s degree or equivalent
  • At least two (2) years related experience, preferable in a sports venue
 
This position is a part of the Senior Management Team and reports directly to the President & CEO.

The Director, Venue and Game Operations position will be a full-time position (40 hours a week plus game days) and include a base salary. In addition, Indy Eleven employees are eligible for a health benefit package through the organization.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.