Customer Support

  • Castore
  • Rotterdam, Netherlands
  • 09 May, 2024
Full time Customer Service

Job Description

Holiday Job: Customer Support


Since July 1, 2023, Castore has been affiliated with the Dutch clubs Feyenoord, FC Utrecht and FC Twente. For these clubs we are looking for on-call workers who want to help in the Customer Support department during the holidays.

The football season will soon come to an end, but after that we will soon start getting ready again and the releases for the 2024-2025 season are already around the corner. You understand that this causes a huge spike in the number of sales and therefore also in the contact with our customer service. To compensate for this, we offer you a holiday job as a Customer Support Agent at our office in Rotterdam.

Your responsibilities:

  • Managing the mailboxes for Feyenoord, FC Utrecht and FC Twente;
  • Handling complaints, offering appropriate solutions and alternatives within the set deadlines;
  • Ensure correct price and delivery information;
  • Perform actions in Shopify.

We are looking for someone who:

  • Has an affinity with sports, in particular football;
  • Can hold multiple balls high;
  • Master the Dutch language, spoken and written, so that you can communicate neatly and appropriately with the supporters;
  • Can also communicate easily verbally and is not afraid to ask for help from the Customer Experience Manager;

In addition:

  • Do you have your own transport;
  • Are you available for the entire summer holidays;
  • Are you motivated to make this an educational, fun and successful period together with our team?

What you can expect from us:

You will end up in a very close-knit, young and friendly team. We all work hard to achieve the very best results, but of course there is also room for relaxation and a joke from time to time.

We would be happy to discuss a salary with you that suits your age and experience.

Would you like to start working with us? Then we look forward to receiving your application!