General Manager of Stadium

  • Fort Lauderdale United FC
  • Fort Lauderdale, FL, USA
  • 05 May, 2024
Full time Leadership & Management Stadia & Operations

Job Description

Job Title: GM of Stadium 
Organization: Fort Lauderdale United FC  
Department: Facilities  
Reports To: CEO 
Classification: Full-time   
Who are we hiring? 
Fort Lauderdale United FC is seeking a strategic operations executive to lead the operations of a professional sports venue and training facility. The NSU Soccer Stadium General Manager will spearhead the development and evolution of the stadium experience and drive innovative initiatives across the entire operation, ensuring that the in-venue product is a world-class experience. The GM will play a key role in the planning and execution of both facilities’ everyday processes and will take a holistic view of the future operation and maximized activation. 
The FTL UTD Stadium GM will be responsible for all aspects of venue operations including fan experience, facility maintenance, groundskeeping, production, guest services, parking, security, and custodial. The ideal candidate will have strong operating experience with similar types of venues and a proven track record of growing business while maintaining operational excellence. They will also possess excellent people management skills.  
What will you do? 
• Assume the role of venue steward, overseeing the comprehensive operation with a focus on conceiving, implementing, and consistently auditing processes and procedures. The objective is not only to establish but also to uphold the venue's status as a groundbreaking and world-class entity within the industry 
• Design and spearhead an innovative and forward-thinking  360-degree  fan experience program, proactively identifying opportunities to elevate the overall in-venue product 
• Drive innovation in the development of service policies and infrastructure, aiming to maximize the guest, partner, and customer experience to exemplary levels 
• Establish and lead a highly skilled operational staff capable of launching and sustaining a best-in-class operation. Foster an internal culture that consistently identifies and capitalizes on opportunities for improvement 
• Design and execute safety and security initiatives to ensure every measure is taken to maintain a secure environment for staff and guests 
• Act as a strategic partner with the executive team, optimizing returns across the venue's business lines, encompassing facility leasing, ticket sales, premium seating, sponsorship, food and beverage, parking, and merchandise 
• Cultivate and maintain key relationships, including those with local and federal law enforcement, fire departments, and local city and university officials 
• Take responsibility for identifying, monitoring, and managing all elements affecting the fan experience, such as traffic/parking and ingress/egress. Coordinate with city officials to manage traffic and parking logistics for each specific event. Oversee the coordination and management of safety providers, including police, fire, and paramedic services 
• Exercise financial oversight for all facility operations, including budget preparation based on goals, past experiences, present needs, and future expectations. Monitor expenditures throughout the fiscal year to ensure conformity with the approved budget 
• Ensure the success of events through effective supervision and training of facility staff. 
• Continuously evaluate the venue to ensure alignment with the ever-changing needs of the organization 
What do you need to succeed? 
· Bachelor’s degree in business, facility management, or a relevant field 
· 10+ years of experience in facility management and supervising individuals 
· Proven track record in managing top-tier convention centers, stadiums, arenas, or similar high-volume event facilities 
· Exceptionally organized with strong project coordination and management skills, capable of meeting tight deadlines and thriving in a high-pressure environment 
· Dedicated to developing an outstanding facility operations department, emphasizing excellence in customer service, fostering a positive work environment for all staff, and effectively managing departmental revenue and expense objectives 
· In-depth knowledge of all aspects of facility management, encompassing crisis management, event sales and marketing, event operations, building engineering, security, guest services, and food and beverage operations 
Preferred Qualifications: 
· Previous experience opening a building is highly preferred 
· Experience working at a high-volume concerts/events building 
Special requirements of the Job: 
· Must be able to work a flexible schedule, inclusive of weekends, nights (event evenings & overnight operation shifts) and holidays 
· Ability to monitor company communications and respond to time-sensitive matters with senior executives 
· Travel may be required 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.